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EXHIBIT A <br />SCOPE OF SERVICES <br />Consultant shall, as requested and in collaboration with the Chief of Police or his designated <br />representative, provide consultation and training in the following areas: <br />1. POLICY ANALYSIS <br />Assessing the impact of implementation of policies designed to improve the quality of services <br />provided by the Santa Ana Police Department. <br />2. CONSULTATION SUPPORT <br />Providing assistance with managing the changes required as the organization undergoes ongoing <br />transformation to continuous quality management and services. Providing assistance with <br />insuring that the organizational climate supports the values of integrity, community safety and <br />security, community participation, courteous and efficient service and organizational growth. <br />TRAINING SUPPORT <br />Providing in-house training and team development experiences for organizational executives, <br />managers, supervisors and employees to support the transformation of services to a quality basis. <br />