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t ' CITY OF SANTA ANA <br /> EXHIBIT A <br /> SCOPE OF SERVICES <br /> Services performed by Consultant shall include, but are not limited to the following; <br /> A. GENERAL REQUIREMENTS <br /> 1. For firms with multiple neutrals, the City must approve in advance, in writing, any neutrals that <br /> may serve as a hearing officer for the City. <br /> 2, Comply with the Mendel Cade of Ethios published by the National Association of Heariryg Officials, <br /> 3. Comply with all City ordinances, municipal code, charter, policies, procedures, rules, and <br /> regulations, <br /> 4. Prepare for hearings as scheduled by City staff, including notification of the hearing type, date, <br /> time, and location to petitionerfappellant. <br /> S. Review case documentation submitted with petitions or appeals, and 'identifying and <br /> communicating potential concerns to the.City. <br /> 6, Perform legal research, and interpret complex statutes, policies, and procedural guidelines, <br /> 7. Instruct participants in [jeering of their rights and applicable hearing procedures. <br /> 8 Conduct hearings in a fair, impartial, courteous, and professional mariner. <br /> 9, Hear testimony and evidence from parties regarding the issues. <br /> 10. Prepare written decisions, which set forth the legal and evidentiary basis for the decision, and <br /> adapt findings as required by the particular provisions of the Santa Ana Municipal Code ($AMC). <br /> 11. Perform all other services as outlined lit the resulting agreement for services upon aware... <br /> 12. Hearing Officers will confirm the absence of conflicts before undertaking any new matters for the <br /> City. Hearing Officers will inform and seek the consent of the City before representing another <br /> client in any matter directly averse to the City (e.g., transactions, negotiations, proceedings, or <br /> other representations involving specific parties). <br /> 13. Hearing Officer Will be required 'to provide Hearing Officer services upon acceptance of <br /> assignments. Failure to comply with statutory or City required timelines for scheduling hearings <br /> may be cause for termination of the Agreement with the City, <br /> 14. Hearing preparation could include, but is not limited to, reading the file materials and <br /> familiarization with SAME provisions at issue, hearing materials, and rules of evidence. <br /> # 15. Virtual Hearings; City will provide virtual meeting link to all parties, The dates and times of said <br /> hearings shall be designated by the City, but normally will be conducted during the City's Regular <br /> Business Hours. <br /> City of Santa Ana RFP No.24-127 'age 17 of 34 <br />