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ATTACHMENT E ACCEPTANCE AND TESTING PROCEDURES Acceptance and Testing Procedures shall include a test plan and schedule covering testing of all major system features,Testing shall be performed incrementally,where applicable,to discover and address issues timely. a. Contractor's quality assurance practices in relation to the proposed solution shall be as follows: The Contractor Quality Assurance approach aligns to contractor's security framework(governed by NIST 800-53 controls, FedRAMP, and ISO 27001 compliance) and follows the agile methodology of testing early and moving in small,measurable increments.Contractor shall have a set of tests that are run for any given project regardless of the project's content. This allows contractor to determine with a level of 80-90%confidence that contractor's application is stable and deployable.Contractor break each project into three basic testing cycles:Initial Regression Testing IRT,Check Point Regression Testing CPRT and Final Regression Testing FRT.The initial regression test:is designed to expose as many defects that exist in the Initial Release Candidate. Working this list down to zero by Code Freeze is the goal of the entire team and this occurs the day after code complete milestone and is associated with a full end-to-end build of the QA environment (which also produces the initial deployment plan for Stage and Production).Furthermore,all code undergoes security review against knower vulnerabilities, and contractor also disable "hazard" characters use in the system as they are often used for web-based attacks. b. Acceptance and Testing flan, with schedule, which covers all major system features shall be as follows: . Acceptance testing of the Contractor solution is conducted as part of our standard onboarding process available to all clients. Should County require specific acceptance testing, Contractor is able to provide such services through our Professional Services team(at an additional fees).As part of down select, Contractor would welcome the opportunity to discuss custom requirements for Acceptance Testing and define and deliver an engagement as required. County shall contact assigned Contractor Account Representative for more information. Contractor shall Include: 1, Successful installation and operation of System without any errors. Specifically in the areas of: • Tiered Administration • User creation and management • County-wide data and map import,reconciliation and maintenance processes and routines ! Citizen opt-in data processes and routines a Custom and geographic call list generation • Outbound telephone message launch • Outbound e-mail message launch r Use of surveys • Monitoring of outbound session activity • Validation of built-in and ad-hoc generated reports • Accessibility from within the County's network • Accessibility from the Internet • IPAWS integration • Message throughput Co'in ly of orange r A-0G0--25010178 rile Na 2424402 Shere-Camirer/Pwrhasing Senlces Bureau Publla Muss Noll6calion Veein Pago 40 of 57 i