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Attachment "A" <br />One-Stop Partner Commitment <br />1. PARTIES: The parties to this Memorandum of Understanding (MOU) are the <br />Mayor and City Council of the City of Santa Ana, the Santa Ana Workforce <br />Investment Board (WIB), the Goodwill Industries of Orange County and other <br />agencies (identified in the "One-Stop Partner Commitment", Attachments "A" and <br />"B: to this MOU) functioning as "One-Stop Partners" within the Santa Ana One-Stop <br />System (hereinafter referred to as the Santa Ana WORK Center). <br />In addition to accepting the provisions contained in the MOU, the Goodwill Industries of <br />Orange County commits to the following: <br />Agency services to be provided on-site at the Santa Ana WORK Center: <br />Goodwill Industries of Orange County will provide intensive Job Development and Job <br />Placement services to people with a wide range of physical, developmental and <br />psychiatric disabilities, as well as other barriers to employment. Job Placement services <br />will include, but are not limited to the following: referral to DOR for a vocational <br />assessment (situational, internal and external, mobility training, on-the job supports such <br />as job coaching and tutoring, job seeking and survival skill development, transportation <br />coordination, resume development and referrals to DOR for assistive technology <br />evaluations. Goodwill will provide services to clients with limited English and multi- <br />cultural backgrounds. In addition, Goodwill Industries will provide job development and <br />interpreting services to the deaf and hearing impaired. <br />Full-time equivalents (FTEs) of Agency Staff Assigned to Santa Ana W/O/R/K Center: <br />GIOC will spend a minimum of 20 hours weekly at the Santa Ana WORK Center. <br />Hours/days per week Agency Staff Assigned to Santa Ana W/O/R/K Center: 20 hours <br />per week, 5 days a week (M-F). <br />PERFORMANCE GOALS: <br />Customer Service <br />All on-site, One-Stop Partners shall commit to the following goals for the W/O/R/K <br />Center: <br />1. To conform to a uniform policy of customer service; <br />2. To develop customer service principles all One-Stop Partners must implement; <br />3. To implement an on-going system for measuring customer service levels; and, <br />6 <br />