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g. Complainants must initially file and <br />exhaust <br />except where the Statehdetermines <br />earing <br />procedures prior to appealing to the State <br />that the LWIA grant recipient's procedures are not in compliance with the <br />State's procedures. <br />III. Procedures for Handling Complaints at the LWIA Level <br />A. Receipt of Complaints <br />Pursuant to the WIA regulations found at 20 toR, Section <br />667.60arings and e LWIA <br />administrative entities have the responsibility <br />solve <br />complaints made by individuals about the administration entity andfprograms employers'totwh ch the <br />he LWIA. <br />"LWIA level" encompasses LWIA administrative <br />administrative entity has delegated the compaaint is arisingresolution <br />process. <br />with WIA programs <br />comprise the guidelines for resolving issues gn connection <br />operated by the Santa Ana LWIA including resolutions of complaints arising from <br />actions, such as audit disallowances or the imposition of sanctions taken by the <br />Governor with respect to audit findings, investigations or monitoring reports. <br />1. Form and Filing of Complaint <br />Official filing date of the complaint is the Ate the <br />LW Awritten <br />Equal Employmentreceived. <br />The filing of the complaint with the Santa na <br />Opportunity Officer shall be considered as a request for hearing and a <br />decision must be issued within 60 days•The alaint mustlso contain the folloe in lwg gnd <br />must be signed and dated. The complaint should <br />information: <br />a. Full name, telephone number, if any, and mailing address of the <br />complainant; <br />b. Full name, telephone number, and mailing address of the agency <br />involved (respondent); <br />C. Clear and concise statement of facts including dates constituting <br />alleged violation; <br />d. What provisions under the Act, <br />regulations, <br />been violated;or other agreements <br />under the Act, are believed o <br />e. Remedy sought by the complainant; and <br />f. If the complainant is a private or public entity or corporation, and not a <br />natural person, the filing of the complaint must be duly authorized by <br />f such entity or corporation. <br />the governing body o <br />�3 <br />