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I'hc• t~oiCo~rm•~ 2na€n~ ticscriEaes thv E?tinrines tier each rcpcartet~ €~site anti tht: as~c:ci<€ted res}~Eat~sr ttac~l resvl~€tik-,€~
<br />tixncs f~2+r l~iti2C:~it?. ~'i~itict "4iahile. 4~t:~-t'~ct }3t~viccr. aruf Ir',t~r#dce'ti.
<br />Itil(:iI), ~"i4i\[~:'[' 1!()F3i1.F:. ~'itii\F:T i3R()~~SF:R, ~\D t\T'k:lZi•',.k('H:` RF.`iP()\'F: ~T 1TRIt
<br />FritrriE}
<br />I.e~ et 1,~-~_...._.__
<br />(:'ritual C'riUratp
<br />lssuc C~efinitit~st
<br />_M~~ ~~._}~po,, :~ c~~.eerndv~~n c~cnC ishaCh
<br />a~c e~;r:cl} rrr.p.Y~'. ~ ~aarlitti Ut l.ser tU dispztch
<br />c mcrecncq a€tr'> f~his defined ;a the fUllU«~in~~:
<br />
<br />• C:1C) Ur 'ti'dahtE~ ~vstc Yn 9o~+~n
<br />• Critical ser~crs anUperatne
<br />• C'om~.letc intern€ptton of call t`akin~ anci`c2r
<br />diswat~h v?t°r.ativns
<br />• Loss Ut data & dt€ta cvrrupsivn.
<br />.} 4i i5 f;iC.t175 tl;'iit onv O!' EnOrC SCI't cr CU€T7}Ji)nCtits
<br />ate c3awt, or €aUr~-tc€nctittr2al diaCthli€7, C:.~C) Ur
<br />'<~tUhi6e tU k:?t<aiUns `t'hese Sofhrvirc tia-ru: :€rs
<br />dct~~ncu in K%~eri r ae ~!, hcloa~
<br />.__._ __ ___. _ ___.. _._n
<br />i LetE(? -- _dx'" ~u,a}xatt: .•~ our S~a,ts+.,*e f r<€r nut
<br />l.tr~ent Priorih~ €t,+~ctin;; :h~ it €tc~ . ' .z {`-itic<tl Priurity_ but
<br />r a~.}€ieh ~cr.F~'. ; ahil~tr eat t"~.crs as
<br />t ditptith cn ~ren.~. ut7n~ Sti€eh err<<is am~ill €~c
<br />I cUns~stcnt a21d net ~_~~iblc.
<br />i
<br />(<~encralie this 2tacan+ that r2~cr J±i^;, 01 (tic s~-stern
<br />('A[7 Ur 'tip,bile. ~~errhsi~ations ,:r~ €ie.,;iti~rcl
<br />i*rpactc~i h* thi c€ro* i'hc~c tir?fttit :rc 4-:rr~a-s ,r,,
<br />{Ictancu ~n ~,tu=r rcrl t•rte ~z, iyctU~x
<br />~,et''el .~ -
<br />Hi~h Yrioriky
<br />Leicl ~ -
<br />1~tec~itun Priorit~~
<br />E3usiness NUUr Sulac?ort: ,4 3~nificttnt Sirft~~-arc
<br />ErrUr neat €nc~tin~ Fe <aitcra of a f'ritiC€3~ a-
<br />t rLe€2t nrim'tt~~_ trot c~-lush its~4 }zr~.=erir t:~e L.a~r
<br />1 ti~v€n ~crForm~nr;~ <t co€nrnon call taking. Ur
<br />di>~7atct ~ t"unc?sun Ouch crr~.rs ti ill he
<br />ctrrrSiStrrt and rt¢xU:tucihlc.
<br />Cacnc;.;ilA Ct1?S iTlean5 t}II€t d7tCf 7J"~a of Fhc 5w~SICm
<br />t~ ;D ~_~: ~9vlailc wUtAsastitsns,ircatc~ati:~cly~
<br />€€t :~_:r~.:, l~~r this error. Thee Sotltesrre E-rrUrs a€u
<br />dc;in~i ,7,i~rc•cital .tare :~, tae~PUZ~
<br />Eat€.~;€ncSt t{our Su~,titart_ .~ SU.t~Earc € 'mar' e;;,.t4w
<br />tra a t€scr i'unc?aan xhic.h dUrsr;ot ~*c.~n? toutinc
<br />sc ofll t ~ti,tena ~a ~€ hit?hEr praer=t~ tiahun a
<br />a,€;on:~t~k aUrka~ut€nd h;€; tacan U- ~, „~ d. Lt el
<br />~ ss"ui'S inch€de r. •ara ir,4calu€2; 2I1 .y}xs Uf
<br />~tstcm.a iri+€€str~atar ti2oct~Un T~hesr 5v>tuarc
<br />L~ro;s ur2 rdcfiu•~ ir, S,raa.c, ti~n!e~ `-l~_ belU;~.
<br />R~pun~e Time
<br />F3u~iness fiU:2rs T~e~et;hUne rails tU a~OE}-~'€sif.'Al~
<br />tarp tYns~+errrl ;rrd nit€naeed as thc~~ conic in n~ith
<br />na .geed for = cu!1 ba:k.
<br />r\''tt r hir~tYr~ Thirtti (±!}1 rni€yute caiiaCl~ a41cr
<br />e€ °nt teleah€trc ecrntact tv ~+{i{'t-b'isiC'AI).
<br />C _. , ~ +rr~ ~,,_ Prtr;ri2v 1 isue~ma.at h. ~.. i~d
<br />in .w ~ ~_1-€saC°.AC) (S(t{i.£,~7.4223> in Urdcr tea
<br />rece2+ \ ChiS Icy el vi res}x€nsc jRc~f€~r tr, S~~ecicrl
<br />1 rr1{~} r3? f1 r 1 3, t~c't«iit 17
<br />E3.- s ~-~F .~ir. Te f'hoYic calES tU ytj. -1 i~it~,•~C1
<br />;~trc~ <~nsn ~~red and r.. rr? ;s they cv~nc ioa with
<br />no r ce~! f u ._ ..,~
<br />Ait<°r Tours: C1ne f i j hour catilback otter client
<br />t~lEaha€a ct},xtact tU i;ts+.a-4'isi~`'ti).
<br />l € m.~r,=, ('ricrr~ity Priorit;~ '? isst2cs- tttus~i k;e ctrllcti7
<br />ire •. ~a }i4)C,~~ rcpt; .A t3 {S:#€'2_g~^.d'~~} =n i>rdert2~
<br />rcce€tic thi I °=~~a1 t~t're,}sUnae t`kr(o~r to SE~cfi~xl
<br />1r.~t~°~; , _ ..1 ? t _
<br />~.~i3u,t.l c:5s iir*ur~ ~E~e IC}?hUnL call; il~ i5{Y{a ~ IS.2C~,.i~i)
<br />a=e anauered &tna9 rmtirs~ ed as ehey ctsme in tivith
<br />nt~ €~e:aaf fUr a salt hack.
<br />\tt<'r Hta€tr: 'I h; EatrUrie~ Uf ssue i> nUt manattcc#
<br />ti€a a`te.€ hours supt*tart jX~fer lrr St:cc ,.! ~Arircts
<br />i E-f _,, F; iorrtz _ Prioriiy 3 issues must tat called rig
<br />i i „ ~ ~:;-~'isi(.':tt) (G)•:) f+~}7.-i?23} in Under to
<br />r~~ ~~~~e tha ia;t~sl ofreSpUnse ~Re'~rrtr; ~{rechrl
<br />t7_: ~.~ -~ `'~~~r.s: "fclephvaae calls tv 8(»t ~ €iC~D
<br />are an.:~.::re:i and dUCUmcntcd a> they came in
<br />++,ti~, na €aard f`or a call hack.
<br />;1 . C i ~:7ir.. ~ ~ :'.1~~ `t 1U. +i ~' Pf k4~ll l" ll €".' 61,i!1,t _: _i
<br />..' h - .''Jrt ~II~Pr°c't' i(> ~~1EEk71 ', r,~ ~.
<br />tiara r t ;s t tt< )i._rt~ ~ .
<br />d j itR f';~~ .._L} .. i {.,, .4at''ua,tt ~. ,... Y i,. _~... ,~ .'tpaYe€;Yn~
<br />~. r2rrub'.. .. K~~ht, rs,.2v_ : _ _., ~ ~~,w, a"tL_ ! 2a~' _"
<br />'aec i*;~at~?
<br />Sc -1a~aac Sut~t~ :! :lrre.,nt•rrt
<br />250-19
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