Laserfiche WebLink
3.5 :~11 amounts clue and payable to "I'ri"~I'eett hereunder shall, if not paic~~} tie~~l-ren due. <br />tear a late char:.3;e ec}ttal to cane ar~cl one-halt'pcrcet~t {I-1!? ".,) per month, or the highest rate: <br />permitted bti lava, u`hiche~~~r iti less, fror~~ fifteen { }>) days after their due slate anti} p<rid. <br />Re~zit~tn~zce Aclclress #ctr Par~rnents Only_ <br />.} ri i'cc~h Sof'tavarc Sti stems . <br />Past C)f~tTce ~3ox ~ t~~;r } <)~ <br />IUallas. -IX i5?(i~-l 92 <br />~.6 Except far taxes for which Client prt~vides Tri'Teeh avith avtitten certification ofits <br />tai-exempt status, if TriTech is required to collect or pa} sales. use, property, value-added, or <br />other such taxes based ors the sc~ftavare or s~c~ti ices pro` idcd cinder this .~lk~;reement. a.tld,~c~r <br />C'lient's ttsc thereof. them such taxes shall be ina-diced to and paid by Client on receipt of° such <br />iflvt)ICt. <br />=iA Tl~:I.E.PHn"tiE SUPPORT.' <br />-CriTcch mill provide 'l.elt~pt~anc Suppc?t2 sira ice taaei~ty-tour {?4) hours a cfav, seven {~) <br />d~.ta•s <r aaeek a~ more fully ciescribccf in ,ade:lerichtm }3. Client will ensure that i~nl} personnel <br />properly trained in tl~c op4ration tend tisa~~e of the TriTeclt Software avill utihce the °I"c}cl~honc <br />Support sirvice. <br />S.0 SOI~"T'1'4',aRE ERROR C'ORRFC."TIOv <br />If, Burin, lhc; tern~1 of this _1~ree~n7ent, C'lienC detern~incs that Software Error{s) exist, it <br />will first tea}loaar any error procedures specitied in the "[°ri'fech Docut~nentation. II° folloavin~ the; <br />e-rrnr procedtires clues not correct the Softw<3re Error. Client shall immediately notify TriTech <br />pursuant to the guidelines and procedures d~5cribed in ~~ddendtrm I3. setting forth the defects <br />noted ~;~ith specificity requested by 7~ri~I'ech_ t_fnon notificaton of a reported Soft«-are Error, <br />.[,ri°I'ec}7 shall attempt to reproduce and verify the error and, if so verified, gilt correct the <br />Sc-~ftevare Error{s) in ciccordance am~ith .F~dclendum E3. Ifs TriTech is unable to rcpraduce thr. <br />Sotttvare Error at ~'ri"f er:h's lacilit}~. 'l ri"Tech «-ill assist the Client ir7 capttirint~ the error uttliirt~': <br />Tr-i Cech's ~`isi`vet Black £3ot, or anti~~ subset}uent replacement, technology aa•hich lobs user <br />actions ;rncl =,tistetit eonfigtiraticm. Inyth4 rverxt that the error cannot f>e capttireci via Visi\Gt <br />Black Box, but is reprocluciblc at the C"licnt's site, the C Bent m<ty request onsite assistance. It <br />the Client and °I'riTech detei~~~irie that it is necessary for -C°riTech personnel to irav~l tc~ Clitrnt's <br />site. to rc.prodtice the en-or, Z~ri"}~c;c}~ shall pay its travel expenses incident to the on-site visit.. I1; <br />lx~aaevcr. the rep€~rted problem is detcn~lincd to }rive been c<ittsetf by Client Equipment, <br />'ubcontractc~r Softaa~are or Hardware. or S}stern Sottavare, or is othenaise nc~t attributable to tl~e <br />Tri l~~;f.~}7 `;ottavare. t`lient sha}l, pay 'CriTech's travel and }abc~rr relatetf to the on-site visit at its <br />t}~er? cri;-~~ent }sourly mites f~~r technical support rr7c} enL~inccrin~~. <br />yat ~av : , ~ ..~ _r~.Cnt _ ~iiJj'tw3rc Supy~ JJt 1~.~cerr~cn! <br />°; - . t ;, -~t ~~)J~ ~?-rE1CC?: S<JfLwt7rr tiystc~n~ l:bniiiter~:ial d~ E'J~oprsc;ta,..4, <br />:3 j9 ..'_ f ~. LC'»t- `: Lti C:II((l ~t9;.' 4: iJ;!1[1 !:t .t~ C7 Z 1L' t. iiil Y ~w tt1 <br />~ ~1 <br />250-6 <br />