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1.4 Registered Owner Information. CONSULTANT will be responsible for requesting all <br />DMV registered owner information, communications, and costs from each state. If CONSULTANT <br />is unable to obtain the necessary information, the citation may be returned to City for research or <br />follow-up. <br />1.5 Delinquency Notices. For each citation which may become delinquent under a schedule <br />adopted by the City and provided to CONSULTANT, CONSULTANT shall generate and send via <br />first class mail a Delinquency Notice to the registered owner of the vehicle for which the citation was <br />issued, as shown in records of the DMV. Mailed notices shall include: <br />A. Citation number <br />B. Date and time of issuance <br />C. Violation and description <br />D. Amount of fine/fee due <br />E. How to pay the citation <br />F. Return address for payment <br />1.6 Communications with Violators. In performing services, CONSULTANT shall not do or <br />undertake any of the following without the express prior written permission of the City Attorney: <br />A. Take any legal action on behalf of City against any person who is issued a citation <br />by the City. <br />B. Threaten to take any action on behalf of City against any person who is issued a <br />citation by City. <br />C. Make any communication, oral or written, regarding potential legal action on behalf <br />of the City against any person who is issued a citation by the City. <br />1.7 Vehicle Registration Holds. <br />1.7.1 Placing Registration Holds. CONSULTANT shall place a hold with DMV on the <br />registration of each vehicle for which a citation remains unpaid by the registered owner of <br />such vehicle in accordance with, and within the time period provided in, the California <br />Vehicle Code and other applicable law. <br />1.7.2 Removing Registration Holds. Once a registered vehicle owner remits the entire <br />amount of fines, penalties, and fees due on an unpaid citation to the satisfaction of City, <br />CONSULTANT shall electronically notify DMV within five (5) calendar days to remove <br />the registration hold on that vehicle. <br />1.8 Forms. All forms, delinquency notices, and correspondence sent by CONSULTANT shall <br />conform to applicable law. <br />1.9 Boolcs and Records. CONSULTANT will maintain adequate books and records <br />documenting the citations forwarded by City to CONSULTANT for processing. Upon two week <br />prior notice, such books or records, related processing data, and related bank records shall be <br />available for inspection or audit by City at CONSULTANT's business location during regular <br />working hours. <br />2.0 PAYMENT PROCESSING <br />2.1 Payment Processing. CONSULTANT shall be responsible for receiving and processing <br />citation payments submitted by violators. CONSULTANT shall deposit all payments received <br />25Q-10 <br />