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~GST <br />III. SYSTEM MODIFICATION <br />(a) GST-Kenerated modifications: Changes or replacement of the computer equipment, operating system <br />and its related software, or other third party software may require GST software support and/or <br />software modification to allow GST products to work with the new equipment, operating system, <br />and/or third party software. These support and/or modification services will be provided by GST at <br />the End User's request at our then quoted prices. <br />(b) End User- ee nerated modifications: GST will no[ be responsible for any damage [o your GST <br />software or data caused by upgrades to the operating system or replacement of hardware without <br />GST's prior written concurrence that said upgrade would function properly. Services required as a <br />result of modifications to GST's systems made by the End User are not considered normal <br />maintenance and are not nrovided as Hart of GST's Software Maintenance Proetam. <br />(c) External System Modifications: In the event any external system is modified beyond that anticipated <br />by the terms of GST End User License Agreement, the End User shall notify GST of such changes <br />immediately upon receipt of notification from the respective entity/entities and request that GST <br />prepare a proposal to include a time and cost estimate, for the work to be performed which <br />constitutes a change from the originally agreed upon configuration and work description as presented <br />in GST End User License Agreement. GST shall, within thirty (30) days after receiving said notice, <br />furnish a written proposal to the End User provided the required modifications are commercially, <br />technically and practically feasible. Upon receipt of GST's proposal, the End User shall determine <br />whether it desires the work to be performed, and if so shall issue a Notice to Proceed within ten (10) <br />days, at which time GST will perform the necessary modifications for the additional mutually agreed <br />upon compensation. <br />IV. END USER RESPONSIBILITIES <br />(a) Software Problems and Reportine: The End User agrees to limit use of GST maintenance service to <br />occasions when GST system software fails to operate in accordance with the specifications as <br />defined in EXHIBIT F: GST AVL Functional Specifications. To facilitate the problem solving <br />process, the End User agrees to assist GST in their efforts to duplicate the software problem by <br />providing a written problem report. Additionally, GST may ask that you furnish a listing of software <br />problems rather than calling on each individual item over a short period of time so that our support <br />team can better assist you. <br />(b) Payment The End User is responsible for ensuring that all amounts payable under the software <br />annual maintenance program are received by GST on or before the commencement of the <br />maintenance program. The End User's failure to remit payment to GST for such maintenance <br />services provided or to be provided shall entitle GST to deny further maintenance services to the End <br />User. <br />(c) Updates: The End User and all users of GST software are responsible for installing all updates to <br />software, hardware, and fixes in a timely manner. Failure to keep your system updated can, at GST's <br />sole discretion, result in the immediate discontinuation of maintenance support. <br />Santa Ana Police Department <br />