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Department. <br />(6) Software Annual Maintenance and Technical Support <br />This purchase includes GST Software Annual Maintenance for two years. Technical <br />support through a-mail and telephone between 9 am and 6 pm, Monday through <br />Friday except holidays, is included in Software Annual Maintenance. Details of GST <br />Software Annual Maintenance Program are described in "EXHIBIT D, Software Annual <br />Maintenance Agreement". <br />(7) Training <br />CONTRACTOR shall provide five days of training of GST software at no cost to CITY. <br />Additional training requested by CITY will be quoted according to CONTRACTOR's <br />standard training fee for customers under Software Annual Maintenance program. <br />2. PRICING <br />Price for the purchase items listed in this contract shall be in accordance with "EXHIBIT B: Quote <br />for Santa Ana Police Department" provided by CONTRACTOR dated November 3, 2008, and in <br />accordance with the required specifications set forth in Item (1). CITY shall pay no other <br />compensation to CONTRACTOR unless an Amendment has been agreed upon in writing and <br />signed by both parties. <br />3. MILESTONES AND PAYMENT SCHEDULE <br />CITY shall pay CONTRACTTR for the specified percentage of total purchase price at each <br />milestone according to the project milestones specified below. <br />(1) Contract signing and project kick-off (0%) <br />Within 15 days from contract signing or by December 15th, 2008, CONTRACTOR <br />project team shall meet with representatives of CITYto kick-off the project, go over the <br />project scope, and present CONTRACTOR'S implementation plan. The meeting shall <br />set the schedule for hardware installation, CAD interface, software implementation, <br />and training. CONTRACTOR and CITY may make mutually agreeable adjustments of <br />the acceptance criteria listed in EXHIBIT E, Acceptance Criteria. CITY shall review <br />and approve the revised Acceptance Criteria to be used as the basis of project <br />acceptance. <br />(2) Identification of computer hardware and vehicle GPS devices (10%) <br />Within 15 days from contract signing or by December 15th, 2008, CONTRACTOR <br />shall present detailed specifications of server computers to CITY and CITY shall <br />determine the location to place the server hardware. CITY shall coordinate IT support <br />for networking and firewall configuration. CONTRACTOR shall present a complete set <br />of vehicle GPS device to CITY, including AirLink Pinpoint X GPS modem for AT&T <br />network, single-band GPS antenna, power cable, connecting cable, and lock box. <br />CITY shall determine how the GPS hardware should be installed in the vehicle. <br />CITY shall pay CONTRACTOR 10% of the total purchase price. <br />(3) Purchase of computer hardware (20%) <br />