25I - MAINT AND SUPPORT OF BOOKING SOFTWARE

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Visiphor Corporation Customer Support Agreement WHEREAS The Customer is a user of certain VI5IPHOR software products and/or application programs including software provided pursuant to a Software License Agreement (the "Product") which is executed contemporaneously with this Customer Support Agreement and VISIPHOR has the experience and expertise necessary to enable it to provide support and maintenance services for the Product; and The Customer wishes to have VISIPHOR provide the support and maintenance services pursuant to the terms and conditions of this Agreement. NOW THEREFORE, In consideration of the mutual covenants contained herein, the parties agree as follows: 1. DEFINITIONS AND INTERPRETATION In this Agreement, except as otherwise expressly provided or as the context otherwise requires, Acceptance means the date on which the Customer certifies the Deliverables accepted in accordance with the Santa Ana PD SOW, Exhibit A, or when the Customer first makes any productive use of the Deliverables, whichever occurs first. Acceptance Criteria means the noted criteria for acceptance of the Deliverables referred to in the Statement of Work Acceptance Period means the period within which to review the Deliverable and to notify VISIPHOR in writing of its acceptance or rejection based on the review results with respect to compliance to the Acceptance Criteria. Acceptance Testing means the testing conducted during the Acceptance Period to enable the Customer to determine whether to accept the Application Package Program or Services. It is performed to validate the APP or Services meet the noted Acceptance Criteria; Application Package Programs means the Product together with the Database. Business Rules means the procedures for the use of the Product in the manner and for the purpose of which VISIPHOR originally intended it, as reflected in its design and having regard to the business practices of Customer, both of which are established in system administration training provided by VISIPHOR. Custom Modification means, unless otherwise specifically varied herein, any changes or modifications made to the Application Package Programs by VISIPHOR (including, but not limited to, tables, columns, reports, interfaces to third party hardware or software, data conversion, screens and matching algorithms) exclusively for the Customer, as listed in Schedule A-1 (Section 17). Notwithstanding the above, any Custom Modification shall be approved in advance by the Customer. Any modification which is made for the purpose of maintaining the operability of the application package shall not be to the account of the Customer and only those modifications which are requested by and approved by the Customer shall be paid for by the Customer. Current Technology means the version of application utilized by VISIPHOR in its latest Product and Technological Release. Database means the Oracle® or Microsoft® Programs (as the case may be) licensed to Customer by Oracle® or Microsoft® for the purpose of using the Product. 251-5