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3.3. The Fees for Support and any other products or services that may be provided <br />hereunder are exclusive of any federal, state or provincial tariffs, duties or sales taxes, taxes <br />which shall be paid by the Customer. <br />4. CUSTOMER RESPONSIBILITIES <br />4.1. Without cost to VISIPHOR, the Customer shall provide to VISIPHOR full co- <br />operation and assistance to enable VISIPHOR to provide the Support Services contemplated <br />hereby. In particular, and without limiting the generality of the foregoing, the Customer, or its <br />designee, shall: <br />4.1.1. Designate Contacts <br />Designate up to four (4) individuals from its MIS/IT department, or <br />services provider (as the case may be). All Support calls must be <br />channeled through the designated individual(s). The designated <br />individual(s) are set out in Schedule A-2. <br />4.1.2. Provide Electronic Access to Production System <br />Provide VISIPHOR with electronic access to the Production System. <br />4.1.3. Perform Administrative Duties <br />Perform all Database and operating system(s) administrative duties, <br />including regular logical and physical backups. <br />4.1.4. Supply Required Information <br />Supply all pertinent data and information (including Database dumps, as <br />requested). <br />4.1.5. Make Assistance Available <br />Make available such employees, or designated service providers, of the <br />Customer as VISIPHOR may reasonably request in relation to the <br />Support. <br />4.1.6. Report Faults in a Timely Manner <br />Report problems or faults within such time, on such forms and with such <br />degrees of particularity as VISIPHOR may, from time to time, request. <br />The current form to report problems is as set forth in Schedule A-3. <br />251-9 <br />