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proposal for Parking Citation Services City of Santa Ana - November 5 2008 <br />The WiNaire training will be conducted on site by Mary Houghton and /or Dave <br />Rotenberg our Technical Support Manager, or Rose Dominguez our Customer Service <br />and Operations Supervisor. CITY will receive the training and support required to <br />become fully efficient using our program. In addition to the hands -on- training, <br />PHOENIX GROUP will provide Customer Service and Technical Support as needed <br />during normal working hours 8:00 a.m. to 5:00 P.M. Monday — Friday, excluding <br />holidays. <br />Training guides are available on -line with instructions for each step of our process. For <br />example, the instructions will provide CITY with the information to read the inquiry <br />screens, enter data, reference codes, report descriptions, etc. <br />5.03 New legislation and Laws <br />There have been many changes from the original specifications of AB 408 from 1992. <br />As new laws are established and implemented, it is not the intention of PHOENIX <br />GROUP to add additional costs whenever additional programming or slight increase in <br />services are necessary due to changes made by legislation. As the legislation changes, <br />PHOENIX GROUP will continue to enhance the system to allow for a more <br />comprehensive system. If the changes include additional costs, such as personnel, <br />postage, forms, etc., these costs will be proposed in writing with cost adjustments. <br />PHOENIX GROUP has never charged or raised fees to any of our customers due to changes in <br />the law. This includes programming costs as well as additional work performed by our staff. It <br />is our feeling that as a service provider we will provide the necessary adjustments in <br />programming or operational procedures to provide our customers with the most efficient system <br />available. <br />M <br />