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No action or claim relating to this Agreement may be instituted more than one (1) year after the event-giving rise to such action or claim. This contract will be governed and construed in accordance with the laws of the Orange County, CA, and any action taken regarding this agreement will take place in California. 6. Maintenance and Future Improvements. This License entitles Customer to the following maintenance services: Document Express Software upgrades, continuing compatibility with ERP Applications, forms design and interface changes resident to an E1ZP Software upgrade, and customer service and technical support through July 1, 2009. The initial maintenance (from purchase to July 1, 2009) is included in the Combined system purchase price/License Fee. Upon the signing of this Agreement, Customer and MHC have entered into the following Maintenance Agreement: commencing after July 1, 2009 and continuing for a term of three years thereafter, Customer will receive all maintenance, support and future improvements to the Software. Customer agrees to pay an annual fee equal to 18% of the current list yrice at the time the maintenance fee is due as specified in Exhibit B. Annual payments will commence on July 1, 2009 and continue for a period of three years. At the end of the first and successive three years terms, the Maintenance Agreement shall automatically renew for a successive three year term unless thirty days written notice is given by either party to the other in advance of the expiration of such three year term. The Maintenance Agreement also entitles the Customer to ongoing customer service and technical support while the maintenance contract is in effect. MHC shall provide telephone support during the hours of 8:00 am to S:OOpm Central Time, Monday through Friday, exclusive of national holidays. a. Support window of 8:OOam to S:OOpm Central Standard Time Support. b. During crucial processing times, the Document Express Support Team will make a member available for after hours calls. Examples of these situations include a first live run using the software or a special payroll run. Any special hours must be schedule ahead of time with a Document Express Support Team member. c. Response times to support calls are handled within four hours; however, knowing the crucial nature of printing checks, calls are usually handled much faster. d. Emergency situations can be handled with a paging option this is for emergency calls during normal support hours. All calls are routed through the Document Express Customer Service Team. The service team will escalate the calls if necessary getting a technical staff member involved to help with trouble shooting or programming changes. The Maintenance Agreement does not include additional Custom Programming Services not licensed for under this Agreement, on-site support or training, and hardware or related supplies.