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Table of Contents <br />1 <br />I. Information Regarding Complaints ............................................................................................ <br />2 <br />A. Nondiscrimination and Equal opportunity Complaints .......................................................... <br />1. Policy Statement ................................................................................................................ <br />.............................. <br />3 <br />. ........................ I <br />2. Civil Rights .......................................................... ..... . <br />3. Nondiscrimination Laws under WIA.................................................................................... <br />4. How to File Your Complaint ........................................................... ................................... <br />B. Criminal Complaints .............................................................................................................. <br />11. General Procedures for Handling Non -Criminal Violations of the Act ....................................... <br />6 <br />Ill. Procedures for Handling Complaints at the SDA Level ............................................................. <br />8 <br />IV. Procedures for Handling Complaints at the State Level .......................................................... <br />13 <br />V. Procedures for Handling Discrimination Complaints by Participants ....................................... <br />15 <br />VI. Procedures for Handling Handicap Complaints by Participants .............................................. <br />16 <br />18 <br />GLOSSARYOF WIA TERMS ........................................................................................................ <br />1 <br />