25B - POLICE SERVICES WORKLOAD - Laserfiche WebLink

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meetings. He will also be involved in direct observations of the communications and dispatch center. See bio for Dov Chelst in Appendix One. ICMA's Data Driven Approach ICMA understands that the city requires a data workload analysis study of police services for their large and complex department that includes 350 employees and various specialty units (e.g., traffic, K-9, etc.). The team for this project will utilize an approach unlike other consultants by drawing raw data from CAD systems to analyze the workload of the deployed staff, not officers per thousand or complaint number analysis. Utilizing the workload compilation from the raw data, a comparison is made using the day-to-day deployment in the agency and from that comparison, critical recommendations are created. Using the City of Santa Ana's data, ICMA can identify and provide various options that will address its needs, including the efficient scheduling and delivery of police services. ICMA would predict the policy, operations, and fiscal implications of each option. ICMA uses computer models to make these predictions with a high degree of accuracy. This approach also utilizes geocoded mapping to analyze the effectiveness of existing deployment patterns. The geocoded data is derived directly from the raw data imported from the CAD system. Project Understanding Based Upon Site Visit The Santa Ana Police Department is a well managed and well equipped law enforcement agency. Its facilities are modern and have sophisticated technology far beyond what many other police departments in cites of this size are afforded. The Computer Aided Dispatch (CAD) system and Records Management Systems (RMS) are some of the most advanced in the country, and the level of data inputs by technicians is well advanced for a city of this size. Even though the facilities are modern and well run, the city is facing significant challenges in staffing. Historically this department has operated with relatively low numbers of sworn personnel in relation to its workload and the size of the population it serves. As a result of previous city wide financial difficulties, the department has previously faced reductions in force. The City seeks to conduct a through analysis of workload and staffing to insure that personnel resources are being assigned in the most cost effective manner. Further it wishes to understand what the implications would be in any reduction of force that might occur. ICMA, using its data driven approach and operations research model, is uniquely qualified to provide this information to the City. Although ICMA routinely conducts operations analysis for client city police and fire departments, we do not feel that such a study is warranted for this progressive agency and thus have not included such a study as part of this proposal. Instead, we will bring to the table a clear understanding of appropriate deployment patters to take full advantage of the limited personnel resources that the deportment operates under. 25B-14