25B - POLICE SERVICES WORKLOAD - Laserfiche WebLink

Home Browse Search

^ Police departments can use specially assigned units in conjunction with the in- between call time of the patrol force ^ Performance measures and accountability of management is a critical element of this strategy ^ Activities need to be tracked so as to determine their effectiveness and to continually evolve so as to respond to changing crime patterns Proposed Study 1. Document current police patrol performance and workload levels 2. Document current uniform specialized units 3. Document current Investigations unit 4. Establish a range of performance goals and objectives for the Police Department 5. Identify opportunities to improve on performance with existing resources 6. Estimate the manpower requirements and associated costs that would be needed to achieve city and police management specified performance objectives 5. Provide guidance on routine standard reports that should be used to track performance 6. Provide current map or organization 7. Provide recommendations for most effective usage of current workload 8. Provide insight on long term implications of reduction in force depending upon data analysis findings Current Performance We will analyze in-depth four weeks of summer data and four weeks of winter data and assess variations by time of day, day of week, season and district. The analysis will include all of the following: a) Patrol and specialized units deployment levels b) Average response time to different call priorities c) Proportion of calls in each category for which response times are unacceptably long. For example, we will determine the proportion of high priority calls that experience response times of longer than 10 minutes d) Document time periods during the week in which response times seem excessive e) Average and median time spent on calls with different priorities f) Proportion of calls with unusually long time spent on-scene g) Proportion of calls requiring more than one patrol unit h) Resources allocated to proactive patrol i) Resources consumed on non-value added activities Opportunities for Improvement To examine whether or not patrol resources are efficiently deployed over 24-7 time period, we will graph deployment levels against workloads by time of day, day of week, and by patrol areas. We will analyze and graph police response time by call priority level and shift to identify significant patterns/differences in police response. These response time analyses will also separate out and analyze the components of police response -- call queue time, travel time, and time on scene. Consequently, a series of trend charts, maps and data tables will describe police response time in detail and will provide the variables needed for developing a plan based on Operations Research methods. We will observe and meet with dispatch operations to determine the extent of best practices employed to efficiently dispatch patrol units. We will discuss and document the extent that the police patrol management is applying principles of performance based management and continuous improvement to efficiently utilize police resources. We will then employ Operations Research models of police patrol to determine how much response time and proactive patrol might be improved with better alignment of resources and workloads. 25B-16