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Attachment "A" <br />One-Stop Partner Commitment <br />1. PARTIES: The parties to this Memorandum of Understanding (MOU) are the <br />Mayor and City Council of the City of Santa Ana, the Santa Ana Workforce <br />Investment Board (WIB), the Southern California Indian Center. Inc. and other <br />agencies (identified in the "One-Stop Partner Commitment", Attachments "A" and <br />"B: to this MOU) functioning as "One-Stop Partners" within the Santa Ana One-Stop <br />System (hereinafter referred to as the Santa Ana WORK Center). <br />In addition to accepting the provisions contained in the MOU, the SCIC commits to the <br />following: <br />• The SCIC will refer clients to the Santa Ana WORK Center for placement <br />assistance when it is mutually beneficial for the clients and agencies involved. <br />• The SCIC staff will familiarize themselves with the WORK Center in order to <br />facilitate the referral process. <br />• The SCIC and the WORK Center will collaborate as required by their mutual <br />funding sources. <br />Full-time equivalents (FTEs) of Agency Staff Assigned to Santa Ana WORK Center: <br />N/A <br />Hours/days per week Agency Staff Assigned to Santa Ana WORK Center: N/A <br />PERFORMANCE GOALS: <br />Customer Service <br />All on-site, One-Stop Partners shall commit to the following goals for the WORK Center: <br />1. To conform to a uniform policy of customer service; <br />2. To develop customer service principles all One-Stop Partners must implement; <br />3. To implement an on-going system for measuring customer service levels; and, <br />4. To participate in a task force empowered to oversee, measure and respond to <br />customer service data. <br />6 <br />