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Table of Contents <br />I. information Regarding Complaints .................... ...................... <br />A. Nondiscrimination and Equal Opportunity Complaints.......................................................... 2 <br />1. Policy Statement................................................................................................................ 2 <br />2. Civil Rights......................................................................................................................... 3 <br />3. Nondiscrimination Laws under WIA..................................................................... <br />4. How to File Your Complaint................................................. <br />.............................................. <br />B. Criminal Complaints....................................................................................................... <br />.. 6 <br />II. General Procedures for Handling Non -Criminal Violations of the Act ....................................... 6 <br />Ill. Procedures for Handling Complaints at the SDA Level ........................................ <br />s at the State Level...•..••... •• <br />.......................... 13 <br />IV. Procedures for Handling Complaint <br />V. Procedures for Handling Discrimination Complaints by Participants ....................................... <br />VI. Procedures for Handling Handicap Complaints by Participants .............................................. 16 <br />GLOSSARY OF WIA TERMS .................................... I..................................... <br />1 <br />