Item 09 - Agreement for Business License Tax and Fee Software Services

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Docusign Envelope ID: 69F3BA28-FBFA-4209-91 BO-400342F73326 4. E 3.1.4.Configuration of two custom management Reconciliation Reports including but not limited to Monthly Activity Reports. The General Ledger Summary and Detail will be provided as one of many standard reports that we offer with our software system. 3.1.5.Configuration of Daily Data Exchange to Identify payments that were submitted through Consultant's online service portal and through City's service centers 3.1.6.Integration with the City Cashiering, Pay, and ERP systems to report cash receipt and GL data. 3.1.7.Integration with City's Hosted Payment Processor for Online Customer Portal 3.1.8.Establishment of a process capable of exporting records for use by collection agencies 3.2. Phase 2 Deliverables — Anticipated completion within eighteen (18) months, or as otherwise mutually agreed to, following the completion of Phase 1. 3.2.1.Integration with the City's Land Management System (LMS) and GIS Functions 3.2.2.Migration of Proactive Rental Enforcement Program (PREP) to City's LMS 3.2.3. Integration with City's future Enterprise Resource Planning (ERP) system 3.3. Commercial Registry (Optional) — Upon City Council adoption of an authorizing ordinance, the City may initiate a Commercial Registry through the Consultant's system that segregates registry data from tax and licensing records. This Registry, if authorized, will not be permitted to share information, records, data, or other elements otherwise restricted by the City's Municipal Code or other governing statutes for the purposes of confidentiality. The City retains the right to add or subsequently remove this Registry without affecting the services associated to the tax and licensing system. Software Hosting Services — Consultant's hosting services offload the majority of IT concerns to Consultant's hosting team; including system monitoring, system upgrades, hardware and software maintenance, database management, and disaster recovery. City will be responsible for maintaining its workstations and a reliable internet connection to access a City specific sub - domain on Consultant's special purpose hdlgov.com domain. Consultant will be responsible for ensuring the ongoing operation of the designated service domain and the ability for the public to access the domain without interruption. Software Support 5.1. City Support - Consultant will provide City's users no charge support by telephone, email and the web during the term of this Agreement. In the United States support is available as follows: For customer support between the hours of 8:00 am and 5:00 pm Pacific time, Monday through Friday, email supportghdlcompanies.com or call (909) 861-4335 and ask for software support. For urgent off hours support before 8:00 am or after 5:00 pm Pacific time, Monday through Friday (or anytime Saturday), email 911@hdlcompanies.com and Consultant's on call support personnel will be notified. Please only include name, agency and contact # in emails to 911 (ghdlcompanies. com. Requests will be contacted as soon as possible. 5. 1. 1. Maintenance — Consultant shall provide bug fixes, corrections, modifications, enhancements, upgrades, and new releases to the Services to ensure: (a) the functionality of the Services, as described in this Agreement, is available to Authorized Users; (b) the functionality of the Services in accordance with the representations and warranties set forth herein, including but not limited to, the Services conforming in all material respects to the specifications, functions, descriptions, standards, and criteria set forth in this Agreement; (c) the Service Level Standards can be achieved; and, (d) the Services work with the then -current version 1211802.2 Page 14 of 20