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aM070ROLA SOLUTIONS QUOTE-3014423 <br />Motorola Deliverables <br />• Electronic versions of User Guides and training materials. <br />• Attendance rosters. <br />PROJECT GO -LIVE, CLOSURE, AND HANDOVER TO SUPPORT <br />Motorola will utilize the Deployment Checklist throughout the deployment process to verify features and <br />functionality are in line with installation and configuration requirements. The Customer will witness the ST <br />demonstrating the Deployment Checklist and provide feedback as features and functionality are demonstrated. <br />The Customer is considered Live on the system after the equipment has been installed, configured, and made <br />available for use, and training has been delivered or made available to the Customer. <br />Upon the conclusion of Go -Live, the project is prepared for closure. Project closure is defined as the completion of <br />tasks and the Customer's receipt of contracted components. The Deployment Checklist serves as the artifact that <br />memorializes a project closure. A System Acceptance Certificate will be provided to the Customer for signature to <br />formally close out the project. The Customer has ten (10) business days to provide Motorola with a signed <br />System Acceptance Certificate. If the Customer does not sign off on this document or provide Motorola written <br />notification rejecting project closure, the project will be deemed closed. Upon project closure, the Customer will <br />engage with Technical Support for on -going needs in accordance with the Customer's specific terms and <br />conditions of support. <br />Motorola Responsibilities <br />• Provide the Customer with Motorola Technical Support engagement process and contact information. <br />• Provide Technical Support with the contact information of Customer users who are authorized to engage <br />Technical Support. <br />• Ensure Deployment Checklist is complete. <br />• Obtain Customer signature on the System Acceptance Certificate. <br />• Provide Customer survey upon closure of the project. <br />Customer Responsibilities <br />• Within ten (10) business days of receiving the System Acceptance Certificate, provide signatory approval <br />signifying project closure. <br />• Provide Motorola with the contact information of users who are authorized to engage Motorola's Technical <br />Support. <br />Engage Technical Support as needed. <br />Motorola Completion Criteria <br />• Provide Customer with survey upon closure of the project. <br />Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the <br />""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between <br />Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products. <br />Page 23 <br />