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aM070ROLA SOLUTIONS <br />QUOTE-3014423 <br />LPR STANDARD ON -SITE REPLACEMENT STATEMENT OF WORK <br />OVERVIEW <br />Motorola Solutions' LPR Standard On -site Replacement service provides incident management for on -site <br />technical service requests associated with hardware replacement provided under warranty or extended warranty. <br />The service is delivered by Motorola's Centralized Managed Support Operations ("CMSO") in cooperation with a <br />local service provider. <br />This Statement of Work ("SOW"), including all of its subsections and attachments, is an integral part of the <br />applicable master agreement and any applicable addenda ("Agreement") between Motorola Solutions, Inc. <br />("Motorola") and the customer ("Customer"). All services provided under this SOW shall be governed by the terms <br />of the Agreement. <br />LPR On -site Replacement Service may also be referred to herein as On -site Support. <br />DESCRIPTION OF SERVICE <br />The Motorola CMSO team will receive a request for support that may ultimately require replacement of the <br />hardware under warranty. This replacement will then result in a request for on -site service. <br />The dispatched field service technician will travel to the Customer's location to restore the system in accordance <br />with Section 1.8: Response Times. <br />Motorola will manage incidents as described in this SOW. The CMSO Service Desk will maintain contact with the <br />field service technician until incident closure. <br />GEOGRAPHIC AVAILABILITY <br />LPR Standard On -site Replacement is available in the United States where certified Motorola servicers are <br />present. Response times are based on the Customer's local time zone, availability of personnel and equipment, <br />and site location. <br />INCLUSIONS <br />LPR Standard On -site Replacement Service is provided for Motorola -manufactured equipment, specifically the <br />L6Q camera and associated solar panel, whose installed height is reachable using a maximum 14-foot A -frame <br />ladder. In addition, the equipment must be covered by a warranty plan with advanced replacement as a <br />prerequisite for the LPR Standard On -site Replacement Service. <br />LIMITATIONS AND EXCLUSIONS <br />The following items are excluded from this service: <br />• All Motorola -manufactured equipment beyond the post -cancellation support period. <br />• Any technical service requests related to equipment or hardware no longer under warranty, third -party <br />equipment or software, including Broadband Services and related hardware. <br />• Physically damaged equipment. <br />• Accessories and consumable items including, but not limited to, batteries, connectors, cables, toner or ink <br />cartridges, tower lighting, laptop computers, monitors, keyboards and mouse. <br />Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the <br />""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between <br />Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products. <br />Page 28 <br />