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2. SERVICES AND SUPPORT <br />2.1 Provision of Access. Flock hereby grants to Customer a non-exclusive, non -transferable <br />right to access the features and functions of the Flock Services via the Web Interface during the <br />Term, solely for the Authorized End Users. The Footage will be available for Authorized End <br />Users to access and download via the Web Interface for the Retention Period. Authorized End <br />Users will be required to sign up for an account and select a password and username ("User <br />ID"). Customer shall be responsible for all acts and omissions of Authorized End Users. <br />Customer shall undertake reasonable efforts to make all Authorized End Users aware of all <br />applicable provisions of this Agreement and shall cause Authorized End Users to comply with <br />such provisions. Flock may use the services of one or more third parties to deliver any part of the <br />Flock Services, (such as using a third party to host the Web Interface for cloud storage or a cell <br />phone provider for wireless cellular coverage). <br />2.2 Embedded Software License. Flock grants Customer a limited, non-exclusive, non- <br />transferable, non-sublicensable (except to the Authorized End Users), revocable right to use the <br />Embedded Software as it pertains to Flock Services, solely as necessary for Customer to use the <br />Flock Services. <br />2.3 Support Services. Flock shall monitor the Flock Services, and any applicable device health, <br />in order to improve performance and functionality. Flock will use commercially reasonable <br />efforts to respond to requests for support within seventy-two (72) hours. Flock will provide <br />Customer with reasonable technical and on -site support and maintenance services in -person, via <br />phone or by email at supportgflocksafety.com (such services collectively referred to as <br />"Support Services'). <br />2.4 Updates to Platform. Flock may make any updates to system or platform that it deems <br />necessary or useful to (i) maintain or enhance the quality or delivery of Flock's products or <br />services to its agencies, the competitive strength of, or market for, Flock's products or services, <br />such platform or system's cost efficiency or performance, or (ii) to comply with applicable law. <br />Parties understand that such updates are necessary from time to time and will not diminish the <br />quality of the services or materially change any terms or conditions within this Agreement. <br />2.5 Service Interruption. Services may be interrupted in the event that: (a) Flock's provision of <br />the Services to Customer or any Authorized End User is prohibited by applicable law; (b) any <br />third -party services required for Services are interrupted; (c) if Services are being used for <br />