Item 10 - Agreement for Ground Non-Emergency Medical Transportation Services

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Amend Agreement with Falck Mobile Health Corporation May 6, 2025 Page 2 Staff found that other police departments purchased the necessary equipment and hired trained personnel; however, this came at a high cost for a service that is infrequently used for Santa Ana. Instead, staff identified a cost-effective measure, which is to utilize the existing relationship with Falck, the City's contracted ground emergency medical transport provider, to establish medical transportation services for detainees. The proposed contract amendment would not alter the emergency provisions of the agreement with Falck. The amendment would add an independent service specifically for SAPD on an as -needed basis in which Falck would use its own vehicles and personnel to safely transport persons to and from medical and jail facilities. The dedication of ambulances or other vehicles will not reduce the required number of ambulances needed on standby throughout the City nor will they impact response times. Lastly, the amendment will not impact the enforcement provisions of the existing agreement. Lastly, the Orange County Health Care Agency (OCHCA) is a regional health jurisdiction and accredited health department. A division of OCHCA is the Orange County Emergency Medical Services (OCEMS) office, which is tasked with protecting and promoting individual, family, and community health through regulation of emergency medical services including, but not limited to, ground transportation. OCEMS has the ability to verify ambulance call data and the City's contract with Falck includes performance standards for response time. As a means to improve the City's oversight of Falck's response time performance, the City also proposed to amend the agreement with a requirement for Falck to submit, on a monthly basis, ambulance response time compliance data to OCEMS for review and validation to ensure adherence by Falck to contracted ambulance response times. ENVIRONMENTAL IMPACT There is no environmental impact associated with this action. FISCAL IMPACT Falck has agreed to provide transports with at least 24-hour notice at no additional charge; and has agreed to provide five free calls per year with less than 24-hour notice. For any additional calls with less than 24-hour notice, the City will be charged $60 per 15-minute increment. Considering the expected use of this service, staff does not anticipate incurring any charges; and therefore does not expect a fiscal impact to the Falck amendment for the additional SAPD non -emergency service. EXHIBIT(S) 1. First Amendment to Agreement with Falck Mobile Health Corporation Submitted By: Alexander Trinidad, Acting Executive Director of Finance and Management Services Agency Approved By: Alvaro Nunez, City Manager