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A Cover Letter <br /> ' dl CONTEMPORARY SERVICES CORPORATION January 7, 2025 <br /> CSC THE LEADER IN CROWD MANAGEMENT' <br /> Dear Monique Leon, Parks and Recreation & Community Services Supervisor: <br /> I am pleased to present this proposal from Contemporary Services Corporation ("CSC") to the <br /> City of Santa Ana. CSC is a California incorporated company with branch offices throughout <br /> the United States and has extensive operations in California. Established in 1967, CSC's <br /> experience and expertise are unparalleled. Its long-term and esteemed clientele base is a <br /> testament to CSC's strong history of reliability, honesty, and performance. No matter how <br /> large or small of an event or venue, CSC is committed to your success, as well as to providing <br /> a safe and enjoyable experience for all event patrons. <br /> CSC's national and local structure has allowed foran experienced and dedicated team thatwill <br /> meetyour requirements and continuouslystriveto exceed your expectations.Our ambassadors <br /> understand the importance of patron safety combined with the delivery of exceptional <br /> guest services. CSC's national training program continues to exceed industry standards. All <br /> managers and key personnel hold certifications for National Incident Management System <br /> (NIMS), Incident Command System (ICS) and Module 1 of Trained Crowd Manager (TCM). <br /> CSC has over 60,000 active and trained team members nationally, and currently provides <br /> crowd management services for over 200 stadiums, arenas, and theaters, 110 universities <br /> and scholastic institutions, and 50 convention centers including: <br /> Anaheim Convention Center (Anaheim, CA) The Observatory (Santa Ana, CA) <br /> Renegade Racing (Orange County, CA) Boots in the Park (Fresno, CA) <br /> Capistrano Unified School District (Orange The Kia Forum (Inglewood, CA) <br /> County, CA) <br /> In addition, CSC services 7 NFL teams, 6 NHL teams, 5 MLB clubs, 4 MLS clubs, and 4 NBA <br /> tea ms. <br /> CSC has extensive experience performing screening services utilizing metal detection devices. <br /> Nationally, CSC annually screens over 60 million guests and employees at major venues <br /> and events including NFL, NBA, MLB, NHL, several MLS and NCAA clients, golf tournaments, <br /> festivals, and many other entertainment events. These services extended to numerous Super <br /> Bowls, which have been designated as a National Special Security Event (NSSE). This is an <br /> event of national or international significance deemed by the Department of Homeland <br /> Security to be a potential target for terrorism and therefore requires an enhanced degree of <br /> scrutiny on security procedures. <br /> Included in this proposal is an overview of our Qualifications, Experience, References., <br /> Management Team, Training, Cost Proposal and other information demonstrating why CSC is <br /> the best qualified partner for the City of Santa Ana. If you have any questions concerning this <br /> proposal, please don't hesitate to contact me. We look forward to a successful partnership <br /> with you and your team. <br /> Sincerely, z' <br /> 4� C SCZ <br /> Mark Glaser <br /> Executive Vice President, Operations 17101 Superior Street 303.808.5987 <br /> Contemporary Services Corporation Northridge, CA 91325 mglasor@csc-usa.com <br /> 1 This item contains and consists of confidential and proprietary information belonging to Contemporary Services Corporation r <br /> and is not to be reproduced,copied,or used without its express written permission. <br />