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APPENDIX A Proposal Response Form <br />(Concluded) <br /> Can <br />City Required Terms and Conditions Meet/ Can Not Identify any exceptions Alternatives <br /> Provide Meet or <br /> or <br />Agree Decline <br />(explain) <br /> To <br />Service Levels: <br />^ Nefinrork availability: 100% global neiwork ~ Yes ^ No See SLA attached <br />availabili <br />^ Percenta a acket delive :99.9% ^D Yes ^ No See SLA attached <br />^ Round trip latency: 45 millisecond round ^D Yes ^ No See SLA attached <br />tri latenc <br />^ Guarantees on service levels: If service ^D Yes ^ No See SLA attached <br />levels not meet, Vendor will compensate <br />the customer i.e. the Ci <br />^ Explain any compensation if Vendor fails to See SLA attached <br />meet Service Level commitments <br />Installation Wait: <br />^ Installation of service including local loop O Yes ^ No Already installed <br />rovided within 30 business da s <br />Technical Customer Support: <br />^ Provide via toll free hone number ~ Yes ^ No <br />^ Provide 24 hours a day, 7 days a week, ~ Yes ^ No <br />365 da s a ear <br />^ Provide from location in USA O Yes ^ No <br />Network Tier: <br />Vendor is amon Tier 1 Network ISPs ~ Yes ^ No <br />Vendor is amon Transit-Free Network ISPs ~ Yes ^ No <br /> <br />6. Pricing <br />Identify your firm's charges: EXISTING LOOP <br />Straight Renewal Charges Monthly Pricing Describe <br />T3 (DS3) (as described in RFP) $1350.00 Full 45 megs to the Internet <br />Local Loop $2623.00 Local loop back to COI POP (Pac Bell) <br />Any other Charges and/or <br />exce tion/s in service <br />New Install: <br />One-Time Charges Price Describe <br />Installation $572 Install Charge from Qwest <br />Provisioning <br />Any other charge/s <br />25G-15 <br />