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SYMCO GROUP INCORPORATED <br />MAINTENANCE AGREEMENT <br />18061995 (Rev-~) <br />Information. Further, both parties shall use;tts best efforts to <br />safeguard Confidential Information of the other party from 15. <br />access by unauthorized individuals and to ensure that its <br />employees comply with the terms of this Section 16. This <br />Section shall survive the termination of this Agreement. <br />14. ARBITRATION <br />It is agreed that any dispute relating to the terms, <br />interpretation, or performance of this Agreement (other than <br />claims for preliminary injunctive relief or other pre judgment <br />remedies) shag be resolved at the request of either party <br />through abbitration. Arbitration shall be conducted in Atlanta, <br />Georgia through the Better Business Bureau of Metropolitan <br />Atlanta under the rules and procedures of the American <br />Arbitration Association ("AAA"). <br />STATE OF GEORGIA <br />It is agreed that laws of the State of Georgia shall govern <br />without reference to the place of execution or performance of <br />same. In any legal action or arbitration proceeding brought on <br />account of a breach, the prevailing party shall recover from the <br />other party all costs of litigation or abbitrafion, including <br />reasonable attorney's fees. <br />16. CUSTOMER BY TTS SIGNATURE ACKNOWLEDGES <br />THAT IT HAS READ THIS AGREEMENT, <br />UNDERSTANDS TT AND AGREES TO ALL ITS <br />TERMS AND CONDITIONS. <br />ACCEPTED: <br />SYMCO GROUP, INCORPORATED <br />105 Satellite Boulevard <br />Suwanee, rgia 30024 <br />'r <br />BY: '`'"~ <br />(Authorized Signature) <br />TITLE: <br />DATE: ~° ~ <br />CUSTOMER: <br />CITY OF SANTA ANA <br />20 Civic Center Plaza <br />Santa Ana, California 92702 <br />BY: <br />TITLE: <br />DATE: <br />(Authorized Signature) <br />Page 3-3 <br />25H-13 <br />