25O - YOUTH PROGRAM OPERATOR AGMTS 2009-2010 (2)

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for these changes and ]rad staff attend common measure trainitrgs through DOL and at the annual California Workforce Association Conferences. This is just one example of our commitment to helping the YSPN stay in compliance and up to date with new regulations so the YSPN can succeed in meeting all Federal, State, and locally mandated performance measures. The SAWC also provided training on common measures to allow all Service Providers to have a basic understanding of what common measures are and how they will affect them. The SAWC will provide all Service Providers with individual exit oversigh#, Staff will meet individually with each Service Provider to go ovet• exit strategies for each youth actively enrolled on their case load and evaluate which youth are ready to exit the program and how their exit will impact the overall success of the YSPN. The SAWC will train all Service Providers on how to exit and follow-up on their youth in order to comply with federal, state, and local regulations. We will use our data base to provide reports to the Service Providers and inform them of follow- up due dates for each participant at their 30, G0, 1St, 2"`~, 3`a, and 4°i quarter follow-up. The Service Provider will also receive updated charts and data informing them of how they are doing with their WIA Performance Measures individually and as a Network. This will ensure #hat as a network we stay informed of our planned versus actual goal attainments and that we meet all requirements and measurements. CUSTOMER SATISI+ACTION Measuring customer satisfaction has always been an integt•ai part of the YSPN program operation. Currently, the SAWC is responsible for monitoring and supporting continuous improvement work teams as well as monitoring and increasing customer satisfaction for the entire SAWC. A customer satisfaction survey tool for clients and employers has been developed for those serviced by the SAWC. The SAWC will assist in tailoring a survey for participants under the YSPN. All Service Providers will administer surveys during the life of the program as youth are exited fiorn the program. In addition, all customer satisfaction outcomes will be reported to the Youth Council. The SAWC will create and implement a continuous improvement plan based on the results of the customer satisfaction survey. We are committed to providing exceptional customer services and will strive for continuous improvement utilizing data collected and by sharing this valuable information with all youth Service Providers. 10 250-17