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EXHIBIT A <br />Consultant shall provide the following Maintenance Procedures on a monthly basis: <br />1. Check server event logs. Document event items outside of normal operation. <br />2. Verify server database backups have been completed successfully. Document and <br />troubleshoot failed backup jobs. <br />3. Test Recovery of data from tapes. The first Friday night backup job from the previous month <br />will be tested to ensure the data can be recovered, if available at the time of the visit. <br />4. Check patch status of server. Install patches if possible at the time of maintenance visit. If a <br />subsequent visit is required to install patches for any reason, it will be billed at the normal <br />hourly rate. <br />5. Check server RAID controller and verify proper operation of all disks. <br />6. Prepare monthly summary report with backup status, event log, patches applied, RAID <br />status, and any other pertinent information. <br />7. Verify daily backup job from infraMap workstation to server is operating normally. Document <br />and troubleshoot failed jobs. <br />8. Check SQL server event logs. Document events requiring attention. <br />Additional installation and troubleshooting services may be provided at the request of the city. <br />COMPENSATION <br />Server Maintenance (Annual) $5,516.00 <br />Server drive space, event log, and backup checks <br />RAID array check <br />SQL Server checks <br /> $135.00/hour <br />Additional service (1 hour minimum) <br />More than 48 hours notice <br />Emergency service (3 hour minimum) All service $160.00/hour <br />required with fewer than 48 hours notice <br />8 <br />