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AMENDMENT No. 1 <br />to <br />SERVICE AGREEMENT FOR WEB BASED <br />ALERTING TOOLSET <br />This Amendment ("Amendment") dated March 25, 2009, by and between CitizenObserver, with principal offices at 325 <br />Cedar Street, Suite 325, Saint Paul, Minnesota, 55101 ("CitizenObserver"), and The City of Santa Ana, a charter city and <br />municipal corporation having its principal place of business at 20 Civic Center Plaza M-30, Santa Ana, CA 92702 ("City") <br />WHEREAS, CitizenObserver and City desire to enter into Service Agreement for Web Based Alerting Toolset <br />(hereinafter "said Agreement"), by which Vendor will provide web based programming allowing citizens to opt to <br />receive alerts posted by the City. <br />CitizenObserver and City wish to amend said Agreement to specify the training and support services which are <br />provided in the application subscription. <br />This Amendment shall be effective on the execution of said Agreement and, together with said Agreement shall <br />become a complete statement of the parties' intent. <br />NOW THEREFORE, the parties hereby mutually agree as follows: <br />1. Upon execution of this Amendment No. 1, by both parties, and City's payment of the two-year license fees in <br />the amount of $18,800, the system will be activated and training will be scheduled. Training will include <br />initial onsite training for all licensed users and unlimited phone support and training as needed, during normal <br />business hours (8am-Spm central time). Web training will be provided for new users as needed throughout <br />the term of said Agreement. <br />2. CitizenObserver will provide 24/7 physical and application support from its data center. <br />3. There will be no additional charge to City for Private Groups/Text Messages. <br />IN WITNESS WHEREOF, the parties hereto have executed this First Amendment to Service Agreement the date and year <br />first above written. <br />T: <br />I ~ ~ ~ ~ <br />~.~' ~ c <br />(~~ Patricia E. H a y <br />-i~t;I:' <br />Clerk of the Council <br />APPROVED AS TO FORM: <br />;- <br />Joseph W. Fletcher <br />City Attorney <br />RE ENDED FOR APPROVAL: <br />Paul M. Walters <br />Chief of Police <br />CITY OF SANTA ANA <br />,~ <br />DAVID N. REAM <br />City Manager <br />CITIZENOBSERVER <br />~~~ c ~ <br />TERRY HALSCH <br />President <br />TaxID# 0 ~~ 0 ~j <br />