FULL PACKET_2009-06-01 - Laserfiche WebLink

Home Browse Search

3.1.' Special Accounts Discounts, 11ardship, and Other Policies I he C'ity s poll, Ics are %yell established and apple to all residents and business owners Within the CM IiMUt,. I lie ( itv does not offer diSCl)lllltl]1L of ally hind. . - \Il hardship requests are sent vv ith the l}�propriatc substantiating-, d(lrumentation to the City for re�icv�. We are then notified of the decision aild 101- % %a:'d tlltlt deClsIon on to 1hC p III erIt. . %II pI'oCedUl'eti are Ilsted In vOUl compam ,peclflc, and Vve vv'H continue to follOIA all "uidelines that have been eslLIbfished. Subscription Prot.'ranl the ('it., of Santa -Ana has a Paramedic %Ie III bership program. At I accounts are vcrified for mcnlbcr�ilip prlw- to data cntrv. Verification of a patients membership is done ? vvays. 11' the membership is paid through the vaster bill .ve call the ('itv of Santa Ana \N titer Departmcnt and usirt1-1 the patient'; address. date ofscr%lec, and the name on that the vHater bill we verify paramedic _covcra 1,1: i�`, ;a: �I.�l,� ;'C: nil` If the patient pa" 1Oi-the IMelnbCl',hlp'�il an annual balls v\C ChL:ck the Paramedic Membership book the (,Itv provides to us. If the patient is not on the list but insi,t that they are on the yearly pro,,ram vve call the ('itv to verif% membership. Patient acc,�unts that du not hay c insurance information listed are researched through a phone Ca11 to t11C patICrII. 1!1 II ;ll I'Ilact oi- CIII Intl ?I'illatl,�ll letter wilt to the patient. 011,:e all InsurLince pa \Illellts have been recei',ed. vve do hilt hill the patient or call them. the balance is written off to the nlcmhership pro_ranl. If the member 'foes not have any' or other insurance, the balance is written oft to the Ill.'I'.ii`�r�111h hrt��1',lnl. 1f the paticilt \ \a, no a \ ;IIId membeI- on the date 0 f ,e1'V'Ice. t \e contlntie to Ills] the pllticnt accor�liM��l�,. Dispute Resolution Flh: resolution of disputes is performed in accordance with the City and HiP_ A guidelines. %Vittman I ;ntcrpri;e�. 1-I.l' has Clevelupcd and v%ili nlailttain a rapport with the City's stall. vNorking closely vvita them to fired a quick taxi equitable resolution to all patient disputes. WhIIe vve receive and make over 1 0.000 calls per vv eek our Cu,tomer Service Representatives at Wittman Fnterprises. I.I.0 are am ;Ire that ,vk represent the C'ity interest when responding to inquiries from patients. insurance e0Il:panie,. IItk,rnev s and others. C_'ustomer tiery ice Representativ es process all incotnim, mail. insurance 1A )13's. and patient disputes. We are often able to dispel any concerns or disputes regarding charge; vv ithout im oking City perwnnel, htIvvever. yve ilnllledi,lteh Motifv' the ('itv ofally' patient care complaints. .'n'..'icrtt . ;nar.. .',epartmer� 25C -24