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<br />17. SCHEDULE A-l <br /> <br />17.1. Supported Software <br /> <br />NAME Versi NAME . Versi <br /> on on <br />InForce Arrest and Bookinq 2.0 <br />Briyante Integration Environment <br />(BIE) <br />Visiphor FastBook Web <br />Aoolication <br /> <br />18. SCHEDULE A-2 <br /> <br />18.1. Support service is for the following periods (See 2.1): <br /> <br />24 hours per day <br />7 days per week <br /> <br />18.2. Designated Individuals for Customer Support (Sec. 4.1.1): <br /> <br />NAME <br />Ron Gonzalves <br />Jaime Manri uez <br />Ken Gominsk <br /> <br />TELEPHONE <br />714 -245-8099 <br />714-245-8104 <br />714-245-8040 <br /> <br /> <br />18.3. Designated Individuals for Authorizing Additional Expenditure (Sec. 2.5) <br /> <br /> <br />19. SCHEDULE A-3 <br /> <br />19.1. The Customer may submit Incident Reports to VISIPHOR via the following <br />channels: <br /> <br />North America 800-667-2066 <br />All Other Countries 250-383-9231 <br />VISIPHOR Email Support:suPDort@visiohor.com <br />On-line Technical Support, Case Submission, Knowledge Base & Documentation: <br />http://www.visiphor.com <br />