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Wittman Enterprises, LLC <br />3.1 SCOPE OF SERVICES <br />Wittman Enterprises, LLC meets and will continue to exceed the City's expectations. We are <br />dedicated to the production of quality service to the City, and demonstrate this commitment with <br />ongoing training and updating of staff. This is accomplished by both continuous in -house cross <br />training, and by taking advantage of outside quality training in all aspects of billing issues and <br />customer service. We are a full service billing office and currently work with the City and <br />multiple EMS providers. We will continue to provide the City with excellent service using our <br />proven methods for receiving and processing PCR's, Cash Receipts, correspondence and for <br />achieving the maximum legal reimbursement. <br />• PCR's are date stamped and counted in double custody, They are reviewed for <br />completeness, coded for data entry, entered, and billed within three working days. <br />• Cash Receipts are date stamped and counted in double custody. These are posted to <br />patient accounts within one day and notifications of these monies are reported to you <br />via fax or email on a daily basis. <br />• All payers whether primary or secondary are billed electronically or on paper, and <br />followed up on until full allowed reimbursement is achieved. <br />• Our customized invoices and letters may be designed specifically for the City. <br />• Wittman Enterprises, LLC complies with all certifications, licenses, and laws as they <br />pertain to this response. <br />• We provide a multitude of reports for your financial and statistical needs. Our <br />specialty is On- Demand reports at no additional cost and may be produced at a <br />moments notice. <br />• Dedicated and trained staff is immediately available to your needs. <br />City of Santa Ana Fire Department <br />12 <br />