PACIFIC BUILDING CARE INC 4 - 2009

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EXHIBIT B JANITORIAL MAINTENANCE SERVICES LIBRARIES AND PARK CENTERS GENERAL SCOPE OF WORK The Contractor shall furnish all supervision, labor, equipment, materials, and supplies required to perform janitorial services at various locations. ➢ Work performed at properties listed in this specification will be administered by the Finance Department — Building Maintenance Division and are subject to work hours and standards listed in the specification. The following terms and conditions pertain to this specification in its entirety. 1.0 QUALITY CONTROL 1.1 Quality Control Program: Submitted your QUALITY CONTROL PROGRAM as part of your proposal and include at a minimum, the following: 1. Weekly and monthly inspection system reports covering all the services listed in this RFP. It shall specify each office, room and/or general area listed in this RFP and its observed state of cleanliness. 2. Methods for identifying and correcting deficiencies in quality of service. 3. Contractor shall maintain a file of inspections conducted and when applicable, take corrective action. A copy of each inspection and documented corrective action shall be delivered to the Property & Facilities Manager within seven (7) calendar days from the date of inspection. 4. Detail staff overseeing the quality control program. 2.0 BUILDING SECURITY The contractor shall keep all exterior doors locked during the performance of work or as otherwise directed and shall ensure that all doors are locked at the end of the shift unless otherwise noted. Offices with security systems shall be activated immediately after work is completed in that area. The Contractor shall be responsible for any lost keys, card keys and any inherent damages (i.e., re -keying of the whole facility). This cost shall be withheld from payment(s). The decision to re -key the whole facility is solely that of the City's Facilities Maintenance Superintendent. 3.0 EQUIPMENT USAGE There shall be no usage of city equipment, telephones, or facilities by the contractor's staff except for a telephone designated for business use by City staff or as otherwise allowed by City staff coordinating this contract. The City may ask the contractor to remove staff from the site if they are found to be in violation of this policy. Electrical power (110) volts will be furnished by the City as existing power outlets for the contractor's use to operate such equipment necessary in the conduct of his work. The Contractor shall be responsible for any damage caused to the electrical outlets and their covers caused by improper disconnection of equipment. Hot and cold water will also be made available as necessary for cleaning.