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25M - COMPUTER AIDED DISPATCH SYSTEM MAINT
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25M - COMPUTER AIDED DISPATCH SYSTEM MAINT
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Last modified
1/3/2012 4:17:03 PM
Creation date
9/1/2009 2:52:07 PM
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Template:
City Clerk
Doc Type
Agenda Packet
Item #
25M
Date
9/8/2009
Destruction Year
2014
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a. TriTech Responsibilities <br />i. Change Orders will be prepared for submission to the Client when material changes <br />to the SOW are required. <br />ii. Where Project changes require Engineering-level modifications, TriTech will perform <br />requirements capture necessary to prepare required documentation including a <br />HLEE or an OSD for Client review and approval. <br />iii. Where Project changes require Engineering-level modifications, Client wiN be <br />informed of the delivery mechanism (version and schedule). <br />b. Client Responsibilities <br />i. When applicable, the Client will identify the services or deliverables that will be <br />subject to a Change Order, per the Agreement between Bath patties. <br />ii. When applicable, the Client will identify changes to features or functionality related <br />to CAD, Mobile, Interface or any other Subsystem that will require a change order. <br />This process may also include participation with the requirements process. <br />i1i. Client will approve and process Change Orders as in a timely manner. <br />3.1 Task Completion Re~rts <br />As part of the Project controlling process, upon completion of significant milestones and or tasks, TriTech <br />will submit a Task Completion Report ("TCR"~ to the Client The TCR serves as a forma) tool for the purpose <br />of verifying with the Client that work has been completed according to the requirements specified within the <br />SOW andJor related documents. TCRs are presented to the Client by Trt-l`ech's Project Manager far <br />signature. Some TCRs may trigger a Project payment, in accordance with the payment teens within the <br />Agreement. Upon execution of a TCR that is tied to a Project payment milestone, the Client will receive an <br />invoice from TriTech's accounting department which must be paid based an the terms and cartditians of the <br />Agreement. <br />a. TriTech Responsibilities <br />i. TriTech will prepare and sut}mit TCRs for Client's signature upon completion of the <br />applicable task. <br />b. Client Responsibilities <br />i. Client wild process TCRs within a five (S) business day period from the time of <br />receipt less any challenges to the validity of the report. <br />ii. In the event that Client disagrees with a TCR, Client shall submit to TriTech a <br />written explanation detailing why the Client believes that the subject of the TCR <br />andJar tasks have eat been completed in accordance with the Agreement or this <br />SOW. Such notification from the Client shall be provided to the TriTech Project <br />Manager within five (S) business days of receipt of the TCR. <br />Copyright ©2449 TriTech Softrware Systems -Basest on SOUV Template March 2449 <br />Unpublished; Rights reserved under the copyright law of the United States. <br />Confideniiat <br />8 <br />25M-14 <br />
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