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Agreement between KCC Knowledge Comput-ng (Canada) Lmited and C/ty o1 Santa Ana (ExA/blt FJ KCC Knowledge Computing (Canada) Limited Customer Support Agreement WHEREAS The Customer is a user of certain KCC software products and/or application programs including software provided pursuant to a Software License Agreement (the `Troduct") which is executed contemporaneously with this Customer Support Agreement and KCC has ~ the experience and expertise necessary to enable it to provide support and maintenance services for the Product; and The Customer wishes to have KCC provide the support and maintenance services pursuant to the terms and conditions of this Agreement. NOW THEREFORE, In consideration of the mutual covenants contained herein, the parties agree as follows: 1. DEFINITIONS AND INTERPRETATION In this Agreement, except as otherwise expressly provided or as the context otherwise requires, Acceptance means the date on which the Customer certifies the Deliverables accepted in accordance with the Santa Ana PD SOW, Exhibit A, or when the Customer fast makes any productive use of the Deliverables, whichever occurs first. Acceptance Criteria means the noted criteria for acceptance of the Deliverables referred to in the Statement of Work. Acceptance Period means the period within which to review the Deliverable and to notify KCC in writing of its acceptance or rejection based on the review results with respect to compliance to the Acceptance Criteria. Acceptance Testing means the testing conducted during the Acceptance Period to enable the Customer to determine whether #o accept the Application Package Program or Services. It is performed to validate the APP or Services meet the noted Acceptance Criteria; Application Package Programs means the Product together with the Database Business Rules means the procedures for the use of the Product in the manner and for the purpose of which KCC originally intended it, as reflected in its design and having regard to the business practices of Customer, both of which are established in system administration training provided by KCC. Custom Modification means, unless otherwise specifically varied herein, any changes or modifications made to the Application Package Programs by KCC (including, but not limited to, tables, columns, reports, interfaces to third party hardware or software, data Confidential Page 2 8/18/2069 City of Santa Ma - Exhibit P Copyright O 2006 - KCC Knowledgo Computing (Canada) Umitod 250-6