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2 Overview of Project Deliverables <br />This project will provide the following Products and Services: <br />2.1 (1) Unit Swap Module <br />Unit Swap Recommendation provides additional vehicle recommendations to the dispatcher when <br />units become available after the initial dispatch. For example, the dispatcher may assign an engine <br />that is ten minutes away using initial assign. Five minutes later, a significantly closer unit becomes <br />available and provides significant response time savings. The system will alert the dispatcher that <br />the newly available unit might be closer than the already dispatched unit. <br />2.2 (1) Auto Dispatch Module <br />Auto Dispatch can allow Viai[ADtu determine the optimum units to be dispatched to an incident <br />and dispatch those units automatically without user intervention. <br />Please note that Unit Swap @kAuto Dispatch operate with a server-based architecture. For <br />Command 4.4 and eadier, these components cannot be co-located with the other interfaces. These <br />functions are running constantly and require significant processor capacity. These components can <br />be co-located on teh VisiNetVVeb Server. Otherwise a dedicated server(s) are required, which will <br />ba subject to server configuration and testing charges. <br />If these components are installed on new hardware, It is the client's responsibility to perform basic <br />server preparation for the CAD Modules. Basic server preparation includes placing the servers in <br />the racks, joining them to the existing domain, with the Domain Controller in place, and <br />establishing remote connectivity capabHdy(VPN and Remote Desktop) for authorized TriTech <br />personnel b» perform configuration. These activities will be coordinated between TiF7edl and the <br />Client IT staff and assistance will be provided by TriTech's IS team as required. If the Client is not <br />willing to complete the basic server preparation, this task may be performed byThTech or <br />TriTech's subcontractors at additional cost. <br />a. TriTechAespunsbi|ities <br />I. Remotely enable Unit Swap Module <br />ii. Remotely enable Auto Dispatch Module. <br />i1i. Provkde\8siCAJ] Command Administrative and User guides. <br />b. Client Responsibilities <br />I. Perform site preparation, as specified in TriTech's Platform Planning Document. (if <br />necessary) <br />H. Provide TriTech with all necessary configuration documentation which includes <br />machine name, lP address, Administrator Account Information, naming convention, <br />and connectivity as prescribed. <br />Copyright C 2009 TriTech Software Systems — Based on SOW Template March 2009 <br />Unpublished: Rights reserved under the copyright law of the United States. <br />Confidential <br />M. <br />25M-1 2 <br />