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2. What indicators would best describe the results? Comparing actual versus planned accomplishments is one of the best means available to measure results of program efforts. ■ As previously reported, housing goals for renter households are off track (62.7% goal attainment rate); however, owners housing goals have fallen even further behind (36.4% goal attainment rates) — overall the City has a 46.1% five -year housing goal attainment rate after four years. For 2008 -2009 the combined single - family and multi - family housing activities meet 72.9% of planned goals (assistance for 96 units planned versus 70 units completed) — renter housing programs only met 25% of planned goals. If not for owner housing programs exceeding planned goals (109% goal attainment rate), 2008 -2009 housing attainment rate would have been much lower. The primary reason for the weak showing of the City's housing programs in 2008 -2009 is low production numbers for the City's HOME- funded owner housing rehabilitation and CDBG- funded multi - family housing rehab programs. City staff has taken steps to analyze the reasons for this low performance. With respect to owner - occupied housing rehabilitation, only "complete" units are reported in the CAPER. Program staff reports several additional units were funded but not completed during the report period. With respect to CDBG- funded multi - family housing rehab, program guidelines continue to act as a disincentive to landlords. The City may consider revising these guidelines with the hope of attracting program p ants ialAOO rmonT r housing /building code violations. ■ In total, homeless rvi pr ide t si stance from the City exceeded planned goa s forte 200 ort period. All p rograms exceeded or substantially met goals except for three agencies: Human Options, Mercy House and Thomas House. Both Human Options and Thomas House met at least 70% of planned goals. Mercy House only reported an accomplishment rate of 44 %; however, during the fist part of the report period the agency was completing a major rehabilitation of its shelter which limited the number of individuals served. City staff closely monitored program progress and is satisfied that except for this delay, the agency is back on track. ■ With respect to public services, planned service goals for persons with special needs, seniors, homeless and Low - /Moderate- Income persons were exceeded during the 2008- 2009 report period. Youth services did not meet 100% of planned goals, an 83.0% goal attainment rate was achieved mainly due to poor performance from tow agencies — 2nd Baptist Church, which served 74% of the youth thy had planned to serve, and El Centro Cultural de Mexico, which did not submit any performance reports throughout the year. Program staff has continued to work with the latter agency to determine if any qualified clients were served which may merit payment of grant funds. 34 Draft 8/26/2009 19F -40