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Agreement between KCC Knowledge Computing (Canada) Limited and <br />City of Santa Ana [Exhlbit F] <br />17. SCHEDULE A -1 <br />17.1. Supported Software <br />18. SCHEDULE A -2 <br />18.1. Support service is for the following periods (See 2.1): <br />24 hours per day <br />7 days per week <br />18.2. Designated Individuals for Customer Support (Sec. 4.1.1): <br />laJ. Designated Individuals for Authorizing Additional Extienditure rgea 2 en <br />19. SCHEDULE A -3 <br />19.1. The Customer may submit Incident Reports to KCC via the following <br />channels: <br />Confidential Page 13 <br />8/18/2009 <br />City of Santa Ana - Exhibit F Copyright O 2006 - KCC Knowledge Computing (Canada) Limited <br />250 -17 <br />