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Tire Station District Project <br />IV THE RELOCATION PROGRAM <br />The Agency's Relocation Program is designed to minimize hardship, be responsive to unique <br />project circumstances, emphasize maintaining personal contact with. all affected individuals, <br />consistently apply All regulatory criteria to foimulate eligibility and benefit determinations and <br />conform to all applicable requirements. <br />The Agency has retained Overland, Pacific & Cutler, Inc. (OPC) to administer the Relocation. <br />Program. OPC has worked on more than -2;800 public Agency :acquisition and relocation <br />projects over the past 28 years. Additionally, OPC has an extensive resume of redevelopment <br />undertaken in the City of Santa Ana and other southern California coimnunities. Experienced <br />Agency - staff will monitor the performance of OPC and be responsible to approve:,or disapprove <br />OPC recommendations concerning eligibility and bed <br />efit deterwinaflons and interpretations of <br />the Agency's policy. <br />The relocation program consists of two. principal constituents: Advisory Assistance and Financial <br />Assistance. <br />A. ADVISORY ASSISTANCE <br />- Eligible individuals, who will need to move .from existing homes, will .receive advisory <br />assistance. Advisory assistance services are intended to: <br />• inform displacees about.the relocation program <br />• help in the process of finding appropriate.replacernent accommodations <br />• facilitate claims processing <br />e maintain a communication Iink with the Agency <br />coordinate the involvement of outside service;providers. <br />To follow through on the advisory assistance component of the relocation program and assure <br />that the. Agency meets its obligations under the law, relocation staff will perform: the following. <br />functions: <br />1, Distribute appropriate written information cancerni the Agency's relocation <br />program; <br />2. Inform eligible project occupants of the nature of, and procedures for, obtaining <br />avaiIable:reiocation assistance and benefits. (See ExhibitD) <br />3. Determine the needs of each residential displacee eligible for assistance; <br />4. Provide residential displacees with at -least three referrals to. comparable replacement <br />housing within. a reasonable trine prior to displacement; <br />5., Maintain an up database of available - housing.resotirees, and distribute referral <br />information to displacees for the duration of the Project; <br />7 <br />55D -12 <br />