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EXHIBIT A-3 <br />Scope of Work <br />Contractor agrees to provide, upon request, technical support to City Manager and <br />Executive Director of the Recreation and Community Services Agency for the City's <br />Cable Television operations up to twenty-eight (28) hours per week of which twelve (12) <br />will be dedicated to development of the community bulletin board and including but not <br />limited to cable programming, customer service and franchise compliance/administration <br />as follows: <br />1. Monitor currency and accuracy of franchise security and certificate of insurance <br />documents provided by the Cable Operator. <br />2. Receive/document resolution to subscriber's complaints related to the city's video <br />service providers from cable (Time Warner Cable) and phone (AT&T) and respond to <br />cable television program inquiries from City Officials and citizens. <br />3. Assist in providing information for; and attend Parks and Recreation Advisory Board <br />regarding video services. Attend meeting upon request if needed. <br />4. Monitor cable operator's telephone response time and report results to City. <br />5. Maintain databases necessary to monitor Cable Operator's compliance to City Cable <br />Television Subscriber Protection Ordinance and to provide information based on <br />inquiries. <br />6. Maintain in City Cable Office historical and current records of cable television <br />programs, franchise agreement and related documentation. <br />7. Assist with any organization requirements for programming related to City <br />Channel 3 (CTV3). <br />8. Assist city with EG channels related to AT&T for local channel connectivity. <br />9. Assist with obtaining outside city programming appropriate for CTV3 to enhance the <br />channel such as community public service announcements, Orange County locally <br />produced programs and news segments about Santa Ana such as videos from the OC <br />Register. <br />10. Assist in supervision of city playback operator for CTV3 regarding monthly <br />scheduling chart, and reports for Parks and Recreation monthly board meeting, tape <br />and dvd library organization, dvd dub requests and city council playback . <br />11. Provide comprehensive technical performance testing of the subscriber cable system <br />as set forth in Exhibit "B-3". This testing based on FCC standards will be conducted <br />25D-5 <br />