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REQUEST FOR <br />COUNCIL ACTION <br />CITY COUNCIL MEETING DATE: <br />NOVEMBER 2, 2009 <br />TITLE: <br />AGREEMENT WITH O'REILLY AND <br />ASSOCIATES FOR INTEGRATED SERVICE <br />DELIVERY MODEL AT SANTA ANA WORK <br />CENTER <br />'t <br />CITY MANAGER <br />CLERK OF COUNCIL USE ONLY: <br />APPROVED <br />^ As Recommended <br />^ As Amended <br />^ Ordinance on 15t Reading <br />^ Ordinance on 2"d Reading <br />^ Implementing Resolution <br />^ Set Public Hearing For_ <br />CONTINUED TO <br />FILE NUMBER <br />RECOMMENDED ACTION <br />Authorize the City Manager and t <br />attached agreement with O'Reilly <br />for a one-year term, subject to <br />City Manager and City Attorney <br />workforce training. <br />he Clerk of the Council to execute the <br />& Associates in the amount of $38,000 <br />non-substantive changes approved by the <br />for consulting services relating to <br />DISCUSSION <br />A Service Integration Model is being developed in California which, once <br />implemented, will create a new local workforce system that is skill based <br />and gives each job seeker a common set of value added services designed <br />to increase their employability. Since July 2008, the Santa Ana WORK <br />Center has been one of twelve One-Stop Centers across the state who has <br />operated as a learning lab for this new service model. While the new <br />design has resulted in a significant increase in program enrollments, the <br />system needs to be analyzed to identify areas of opportunity for <br />improvement. <br />In December 2008, staff issued a Request for Qualifications for qualified <br />consultants to assist in process analysis and quality improvement. Four <br />responses were received and two out of the four consultants who responded <br />cited experience in the desired areas of expertise. After reviewing the <br />proposals, staff recommends that a contract with O'Reilly and Associates <br />be approved. O'Reilly and Associates will assist the WORK Center staff <br />and its partners to apply Quality Management principles to its Integrated <br />Service Delivery Model. <br />25R-1 <br />