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<br />Agreement between KCC Knowledge COmputfng (Canede) LImited end <br />City of Sente Ane [Exhibit FJ <br /> <br />3. COMPENSATION <br /> <br />3.1. For the Support provided pursuant to this Agreement and all other services <br />related to the operation, maintenance and upgrades or customer modifications, the <br />Customer shall pay KCC the annual fee specified in Section 3.1.1 and Section 3.1.2. (the <br />"Fees"). <br /> <br />3.1.1. There is no annual fee for Support and Maintenance in Year 1. <br /> <br />3.1.2. The annual fee forin Year 2 will be $56,750. <br /> <br />3.2. Customer shall have a right to off-set any and all payments in the event there <br />is any breach of this Agreement by KeC. KCC shall invoice the Customer for the Fee <br />annually in advance. All such invoices shall be payable within 30 days of the date of each <br />such invoice. <br /> <br />3.3. The Fees for Support and any other products or services that may be provided <br />hereunder are exclusive of any federal, state or provincial tariffs, duties or sales taxes, <br />taxes which shall be paid by the Customer. <br /> <br />4. CUSTOMER RESPONSIBILITIES <br /> <br />4.1. Without cost to KCC, the Customer shall provide to KCC full co-operation <br />and assistance to enable KCC to provide the Support Services contemplated hereby. In <br />particular, and without limiting the generality of the foregoing, the Customer, or its <br />designee, shall: <br /> <br />4.1.1. <br /> <br />Designate Contacts <br /> <br />4.1.2. <br /> <br />Designate up to four (4) individuals from its MIS/IT department, <br />or services provider (as the case may be). All Support calls must be <br />channeled through the designated individual(s). The designated <br />individual(s) are set out in Schedule A-2. <br /> <br />Provide Electronic Access to Production System <br /> <br />Provide KCC with electronic access to the Production System. <br /> <br />Perform Administrative Duties <br /> <br />4.1.3. <br /> <br />Perform all Database and operating system(s) administrative <br />duties, including regular logical and physical backups. <br /> <br />Confidential <br /> <br />Page 6 <br /> <br />811812009 <br /> <br />Cityof Santa Ana - E:'I:hiblt F Copyright 0 2006 - KCC Knowledge Compu1ing; (Canada) Limited <br />