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3.3 Service Team <br /> An important benefit of your Service Agreement derives from having the trained service personnel of Siemens <br /> (ndustry, inc. familiar with your building systems. Our implementation team of local experts provides thorough, <br /> reliable service and scheduling for the support of your system. <br /> The foilowing list outlines the service team that will be assigned to the service agreement for your facility. <br /> YourAssigned Team of Service Professionals will include: <br /> Sob Bernstein -Sales Account Representative manages the overall strategic service plan based upon your <br /> current and future service requirements, <br /> Judy Bejines -Service Account Engineer or Team Leader is responsible for ensuring that our contractual <br /> obligations are delivered, your expectations are being met and you are satisfied with the delivery of our services. <br /> Primary Service Specialist is responsible for performing the ongoing service of your system. <br /> Secondary Service Specialist who will be familiarized with your building systems toprovide in-depth backup <br /> coverage. <br /> Vishal Gupta - Service Operations Manager is responsible for managing the delivery of your entire support <br /> program and service requirements. <br /> Richard Rivera -Service Coordinator is responsible for scheduling your planned maintenance visits, and handling <br /> your emergency situations by taking the appropriate action. <br /> Mike Reing -Service Administrator is responsible for afl service invoicing including both service agreement and <br /> service projects. <br /> i <br /> <br /> Siemens Industry, Inc. 1 012 6/2 0 0 9 Page 9 <br /> 25B-17 <br /> <br />