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SPECIAL PROVISIONS <br />See Scope of Work on Special Provisions Page. Santa Ana Police Administration Building and the <br />Detention Facility., Solution 1 <br />Santa Ana Police Department, Santa Ana Municipal Jail, Santa Ana City Hall; DIVISION 17. <br />This agreement provides for the following and it will supersede associated language within the agreement. <br />This is a fill service agreement. The equipment covered is the C —Cure 9000 System and the field devices that are listed <br />on Pricing Summary page of this agreement. Also included is replacement of the ISC Controllers in the event of card <br />failure. Services include: <br />Battery Replacement and Software upgrades and Software Support Agreement. <br />EMERGENCY SERVICE CALL AND LABOR: For products specified within this provision 24— hour /7 —day Service <br />(Provided 24 hours a day, 7 days a week, including holidays). This provision includes labor, travel and mileage charges <br />for repairs associated with normal equipment failures. Emergency service response time shall be provided within 24 <br />hours. This provision provides labor to troubleshoot and diagnose system problems, and the labor to replace failed <br />devices. Phone response to service request shall be within two hours. On site response shall be within six hours for <br />critical system service. <br />SimplexGrinnell will provide a site box (22W x I OH x 8.51)) to store spare parts to support the system. The box is to be <br />mounted on the wall in a space designated by the City of Santa Ana. <br />i.200 Simp!eaGimdl LP, All rishn rsmnni rugs 3 is <br />