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14. "Dispute Notice" is defined in Section 10.1 (Informal Dispute Resolution) of the Agreement. 15. "Disputing Party" is defined in Section 10.1 (Informal Dispute Resolution) of the Agreement. 16. "Documentation" shall mean, with respect to any Covered Application, those printed instructions, manuals, and diagrams pertaining to and furnished with such Covered Applications. 17. "Effective Date" is defined in the preamble to the Agreement. 18. "Enhancement" shall mean, with respect to any Covered Application, a computer program modification or addition, other than a Maintenance Modification, that alters the functionality of, or adds new functions to, such Covered Application and that is integrated with such Covered Application after the Effective Date, or that is related to a given Covered Application but offered separately by Tiburon after the Effective Date. 19. "Enhancement Terms" shall mean, with respect to any Enhancement provided pursuant to the Agreement, the mutually negotiated terms and conditions specifically relating to an Enhancement and included as part of the Agreement in accordance with Section 2.8 (Enhancements) thereof. 20. "Error" shall mean, with respect to any Covered Application, a defect in the Source Code for such Covered Application that prevents such Covered Application from functioning in substantial conformity with the As-Built Specifications pertaining thereto. 21. "Maintenance Modification" shall mean, with respect to any Covered Application, a computer software change integrated with such Covered Application during the term of the Agreement to correct any Errors therein, but that does not alter the functionality of such Covered Application or add new functions thereto. 22. Status Report" is defined in Section 2.6(d) (Status Reports) of the Agreement. 23. "Object Code" shall mean computer programs assembled or compiled from Source Code in magnetic or electronic binary form on software media, which are readable and usable by machines, but not generally readable by humans without reverse-assembly, reverse-compiling, orreverse-engineering. 24. "Out of Scope Services" shall consist of any services provided under this Agreement that are outside the scope of those services specifically and expressly identified under, and provided pursuant to, Section 2,6 (Basic Support), Section 2.7 (Support Options) or Section 2.8 (Enhancements) of the Agreement. 25. "Payment Date" shall mean [December 31] [March 31] [June 30] [September 30] of each year during the term of this Agreement. 26. "Priority 1 Call" shall mean a call requesting technical support for an Error in any Covered Application or a failure of the Authorized Server on which such Covered Application is installed that prevents continued use or operation of the System, impacts all or substantially all operators using the System, halts or severely impacts critical System operations or endangers the integrity of any database on any of the Authorized Servers. The term Priority 1 Call shall not include calls requesting technical support relating to a problem encountered with substantially less than all functions of a Covered Application or all records of a database on any of the Authorized Servers, or to a failure in individual components of the network communications equipment, communications lines, terminals, workstations, printers, terminal servers or modems. Tiburon shall have exclusive authority for determining whether a Technical Service Request constitutes a Priority 1 Call. 27. "Site Specifications" is defined in Section 5.9 (System Change, Alteration, or Modification) of the Agreement. Page 2 of 3 Master Support Agreement Exhibit 1, Definitions