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REQUEST FOR <br /> COUNCIL ACTION <br /> CITY COUNCIL MEETING DATE: CLERK OF COUNCIL USE ONLY: <br /> FEBRUARY 1, 2010 <br /> TITLE: APPROVED <br /> ? As Recommended <br /> CONTRACT RENEWAL WITH SYSTEMS AND ? As Amended <br /> SOFTWARE, INC . FOR UTILITY BILLING ? Ordinance on 15t Reading <br /> ? Ordinance on 2nd Reading <br /> SOFTWARE MAINTENANCE (A- 2 0 0 8- 0 5 3) ? Implementing Resolution <br /> ? Set Public Hearing For <br /> f`~'` CONTINUED TO <br /> FILE NUMBER <br /> CITY MANAGER <br /> RECOMMENDED ACTION <br /> Renew the contract with Systems and Software, Inc. for maintenance of <br /> Utility Billing software in an amount not to exceed $129,000 with <br /> provision for two, one year renewals with an annual increase not to exceed <br /> 4%. <br /> DISCUSSION <br /> On March 3, 2008, the City Council approved a Finance and Utility Billing <br /> software project and entered into an agreement with Systems and Software, <br /> Inc, to purchase utility billing software, "enQuesta." The enQuesta <br /> software went live in March 2009. It is used to produce the City's <br /> municipal utility service bills, provide customer water, sewer, refuse, <br /> and paramedic subscription account management, process customer service <br /> orders, track water meter reads, and provide online customer account <br /> access. The system manages over 44,000 water accounts and processes over <br /> 270,000 municipal utility service bills each year. <br /> The agreement provides for an annual software maintenance and support plan <br /> that entitles the City to receive software updates and technical support <br /> services for enQuesta as well as the third-party Oracle database software <br /> used by the system. The breakdown of the maintenance fee is $97,000 for <br /> enQuesta and $32,000 for Oracle. However, both will be serviced through <br /> Systems and Software, Inc. The agreement stipulates that the maintenance <br /> <br /> plan renews automatically each year unless canceled. Staff requests <br /> authorization for funds for the current year and two subsequent year <br /> renewals with annual increases not to exceed 4%. <br /> 25F-1 <br /> <br />