Laserfiche WebLink
. <br /> Exhibit A <br /> COTS Software, except DMC Software <br /> (d) Complete problem diagnostic support (This offien extends to data relafied problems that have nothing to do with <br /> Intergraph software issues. It should be noted that when Intergraph solves a data related problem, it v~ill provide ' <br /> the instructions for solving the problem to the customer but not the actual solution. For example, if a customer has <br /> difficulty in performing a bundle adjustment due to a data problem, Intergraph wtl insfivct the customer on the <br /> proper steps to solve the problem, but v~nll not, in general, provide the results of the adjustment.) <br /> Services are lenified fio the specific Security, Government 8< Infrastructure products rested on the Quote and functioning <br /> on the appropriate Intergraph-supported operating system. <br /> .Intergraph wi11 notify Customer when Upgrades are made avalable for any Covered Products for which Standard <br /> Service has been purchased. Upgrades are shipped upon Customer request. <br /> Standard Service is only avafabte for the cxurent version and the one version prior to the current version of a particular <br /> Security, Government 8, Infrastructure software product <br /> Standard Service may not be avalable for all software products. <br /> A1.S Advca~tageService <br /> Advantage Service support will be provided to the Customer during the hours of 7:00 a.m. to 7:00 p.m. Central'Time, <br /> Monday Through Friday, excluding lntergraph-0bserved hd'idays. - <br /> .Advantage Service wdl include and be limited to the fdlowing for Security, Government 8~ infrastructure software <br /> .products fasted on the Quote as having Advantage level support under the Agreement: <br /> (a) Out-of-the-box functiondity support via The Help Desk (telephone or eService via Intergraph's web site] Phone <br /> support for all priority levels of software errors is avaaable on norrnal business days from 7AM - 7PM Central Time; <br /> excluding Intergraph-obse~red holidays. <br /> (b) 7wenfiy--tour-hour-per-day/severrclay-per-week access to problem Knowledge Base, an orNineself-help rod ~ <br /> Services are 6mifed to the specific Security, Government 8~ Infrastructure products fisted on the Quote. acid functioning <br /> on the appropriate Intergraph-supported operating system. <br /> Wllh Advantage Service the Customer is not eligible to receive Upgrades or new releases to any software for which <br /> Advantage Service is contracted. <br /> Advantage Service may not be available for at software products. <br /> A.2 EXCLUDED SOFTWARE SERVICES - ~ <br /> .Services are limited to specific software products listed on the Quote and functioning on the appropriate <br /> fntergraph supported operating system. ,Support for the following is outside the scope of this Exhibit and I <br /> may be available under a different category of Service or through a separate agreement: <br /> (a) Software malfunctions from causes other than through the ordinary and intended use of the software <br /> (b) lnstaNation of any software, Upgrades, fixes or releases <br /> (c) Network configuration ~ k <br /> (d) System-level tuning and optim¢ation s <br /> (e) Programming or software devekapment <br /> (fl installation of Custom InterfaceSoftware - <br /> Product training <br /> Services provided by Intergraph under this Exhibit shall not include support calls that are necessary due to <br /> <br /> .failure of software not supplied by Intergraph and noT covered in the Agreement. <br /> 25F-18 <br /> <br />