25A - OC EMERGENCY PREPAREDNESS - Laserfiche WebLink

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Task 4-B: Content Updates, Management & Maintenance -Second Trimester Objective: Develop and implement ongoing web site and social media content, maintenance and management activities for May 2010 through August 2010. Task Description: Handle all aspects of annual web site and social media content updates, site optimization, site maintenance and site management needs in accordance with ROC approved protocols: a. Site Administration -oversee and coordinate site administration platform (web server hardware and software) in conjunction with the County of Orange; respond to platform errors or failures; manage and monitor monthly, quarterly and annual site analytics; respond to daily web inquiries and comments; provide 24/7 support of platform b. Site Maintenance -develop and implement all ongoing content monitoring, adjustments and updates in accordance with ROC approve protocols; serve as site moderators, reviewing and vetting all content prior to posting; spearhead all updates and responses as follows: 1. Daily Review o Review any stakeholder (e.g., municipal blog page) and/or user submitted content (e.g., email request) and respond within 48 hours of receipt during Monday through Thursday. Submissions or inquiries received Friday through Sunday will be responded to before end of business on the following Monday. o An automated response will be in place that immediately acknowledges receipt of any submission or email and will alert the sender when to expect a formal response. o Appropriate "In the News" items will be checked Monday through j Friday for updates and accuracy by the Westbound team. OC Register- customized RSS feed content as well as any ROC stakeholder- provided material (e.g., training and event announcements) will be vetted and updated as appropriate. o Follow all protocols from the approved ROC Web Administration and Maintenance System. 25A-24