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Santa Ana Housing Authority Surrey <br /> FaII 2009 <br /> How long have you been receiving assistance from SARA? <br /> 0-2 years 32%a 5-8 years 18% <br /> 3-5 years 25% 9+ years 25% <br /> Please prioritize the following groups as to whom you believe should receive housing <br /> assistance (1 highest, 7 lowest) <br /> 1 2 3 4 5 6 7 <br /> Chronic Disease #5 ? ? ? ? ? ? ? <br /> Elderly #1 ' ? ? ? ? ? ? Cl <br /> I-iomeless _ #6 ? ? ? ? ? ? <br /> Low-incDrne #2» ? ? ? ? ? ? <br /> <br /> ~ Mentally Disabled #4 ? ? ? ? ? ? ? <br /> Physically Disabled #3 ? ? ? ? ? C~ <br /> Substance Abuse #7 ? ? ? ? ? ? ? <br /> Santa Ana needs more programs to assist persons in becoming more self-sufficient <br /> (example: job training, job placement, financial counseling) <br /> 93% Agree 7% Disagree <br /> Have you experienced housing discrimination while receiving rental assistance? - <br /> 7% Yes * 93% No <br /> *Fram comments, primarily related to landlords not accepting HCV program. <br /> Please rate the Housing Authority's customer service: <br /> Excellent Goad Average Needs <br /> Improvement <br /> Telephone Calls 32% 47% 15% 5% <br /> r'1l]pDIC1~TnentS ~ Re Exams ~1';« 4$S4 1L1%~ 1°s~ <br /> Written COmmLlnlCatlOnS 40% _ _48% - 11% 2% <br /> Are you aware of the Family Self-Sufficiency (FSS) program? <br /> 37% Yes 63%a No <br /> 41% Please check if you are interested in learning more about the FSS program. <br /> Exhibit 2 <br /> <br />